Top Skills:
AutomationTechnical SupportPythonSpanishActive DirectoryInfrastructure ManagementUsageNetworkingMonitoringIt ServicesActive DirectoryAdministrationAnalytical SkillAnsibleApi GatewayArchitectureAutomationAwsAws LambdaBashCloudCloudwatchComplianceEc2Google CloudGoogle Cloud PlatformGovernanceGrafanaIndustry TrendInfrastructure ManagementLambdaLatinLinux System AdministrationMicrosoft WindowNagiosNetworkingPowershellPythonRhelRoot Cause AnalysisS3System ManagementTerraformTroubleshootingVulnerabilityZabbix
Job Description:
- Provide telephone, email, remote and on-site senior support to CeX staff and colleagues
- Communicating predominantly with English Spanish speaking end users
- Ensure emails/tickets are being handled/acknowledged in a timely manner
- Administration of Microsoft Windows Servers/Workstations, Anti-Virus, Networks, and more
- Diagnose and troubleshoot hardware and software issues
- Escalate cases to the relevant department when required
- Monitoring queue of escalated incidents
- Willing to work on-call/overtime when required
- Conducting training as required/requested
- Maintain smooth running of shops from an IT standpoint
- Provide quality service to the end-user and maintain standards for the IT Services provided
- Make continual improvements to procedures and documentation
- Attend and participate in all departmental meetings/training initiatives
- Keeping up to date with the latest technologies
- Document troubleshooting procedures
Required Skills:
- Good Verbal/Written Spanish (Latin America/Spain) English Communication
- Reliable, Confident, and Self-starter
- Resilient and able to face and resolve conflicts
- Experience in Supporting Overseas Customers
- Basic Networking Skills
- Willingness to work in rotational shifts (Night)
Preferred skills:
- Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform
- Nagios/Icinga Experience
Responsibilities:
- Analyse cloud resource usage and spending to identify and implement ongoing cost optimisations.
- Implement security best practices, ensuring compliance with industry standards and internal policies.
- Develop and Maintain Infrastructure as Code (IaC) for a scalable, resilient, and cost-efficient cloud environment.
- Define and enforce policies, processes, and governance for effective infrastructure management.
- Manage IAM roles and permissions for secure cloud access.
- Act as an escalation point for complex infrastructure issues, ensuring root cause analysis and timely resolutions.
- Research, evaluate, and lead the adoption of new technologies to improve system management at scale.
- Maintain clear documentation of cloud architecture, processes, and key technical decisions.
- Conduct periodic security assessments and vulnerability scans.
- Collaborate with Sr. SysOps and TechOps Engineers about infrastructure changes.
- Stay informed about the newest industry trends and technologies.
Required Skills:
- Deep understanding of core AWS services like Savings Plan, Budgets, Config, EC2, Lambda, ECS, IAM, Route 53, S3, VPC, Systems Manager, etc.
- Familiar with monitoring and observability tools such as Cloud Debugger, AWS Cloudwatch, Zabbix, Grafana, Inspector, and more.
- Skilled in IaC and automation using Terraform and Ansible.
- Excellent analytical and problem-solving skills with attention to detail.
- Hands-on experience in Bash, Python, and PowerShell.
- Experience with serverless platforms like Google Cloud Functions, AWS Lambda, Serverless Framework, and API Gateway.
- Proficient in Linux system administration and networking concepts.
Desired Skills:
- AWS SysOps Administrator, AWS Solutions Architect, RHEL Terraform certifications.
- Strong analytical skills to interpret cost data, identify trends, etc.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Technical Support Engineer - Spanish
Cex Webuy Entertainment
naukri
Mumbai
5-7 years Not Disclosed
Full time
05 May 2026
Top Skills:
AutomationTechnical SupportPythonSpanishActive DirectoryInfrastructure ManagementUsageNetworkingMonitoringIt ServicesActive DirectoryAdministrationAnalytical SkillAnsibleApi GatewayArchitectureAutomationAwsAws LambdaBashCloudCloudwatchComplianceEc2Google CloudGoogle Cloud PlatformGovernanceGrafanaIndustry TrendInfrastructure ManagementLambdaLatinLinux System AdministrationMicrosoft WindowNagiosNetworkingPowershellPythonRhelRoot Cause AnalysisS3System ManagementTerraformTroubleshootingVulnerabilityZabbix
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Job Description
Download Resume Job Description:
- Provide telephone, email, remote and on-site senior support to CeX staff and colleagues
- Communicating predominantly with English Spanish speaking end users
- Ensure emails/tickets are being handled/acknowledged in a timely manner
- Administration of Microsoft Windows Servers/Workstations, Anti-Virus, Networks, and more
- Diagnose and troubleshoot hardware and software issues
- Escalate cases to the relevant department when required
- Monitoring queue of escalated incidents
- Willing to work on-call/overtime when required
- Conducting training as required/requested
- Maintain smooth running of shops from an IT standpoint
- Provide quality service to the end-user and maintain standards for the IT Services provided
- Make continual improvements to procedures and documentation
- Attend and participate in all departmental meetings/training initiatives
- Keeping up to date with the latest technologies
- Document troubleshooting procedures
Required Skills:
- Good Verbal/Written Spanish (Latin America/Spain) English Communication
- Reliable, Confident, and Self-starter
- Resilient and able to face and resolve conflicts
- Experience in Supporting Overseas Customers
- Basic Networking Skills
- Willingness to work in rotational shifts (Night)
Preferred skills:
- Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform
- Nagios/Icinga Experience
Responsibilities:
- Analyse cloud resource usage and spending to identify and implement ongoing cost optimisations.
- Implement security best practices, ensuring compliance with industry standards and internal policies.
- Develop and Maintain Infrastructure as Code (IaC) for a scalable, resilient, and cost-efficient cloud environment.
- Define and enforce policies, processes, and governance for effective infrastructure management.
- Manage IAM roles and permissions for secure cloud access.
- Act as an escalation point for complex infrastructure issues, ensuring root cause analysis and timely resolutions.
- Research, evaluate, and lead the adoption of new technologies to improve system management at scale.
- Maintain clear documentation of cloud architecture, processes, and key technical decisions.
- Conduct periodic security assessments and vulnerability scans.
- Collaborate with Sr. SysOps and TechOps Engineers about infrastructure changes.
- Stay informed about the newest industry trends and technologies.
Required Skills:
- Deep understanding of core AWS services like Savings Plan, Budgets, Config, EC2, Lambda, ECS, IAM, Route 53, S3, VPC, Systems Manager, etc.
- Familiar with monitoring and observability tools such as Cloud Debugger, AWS Cloudwatch, Zabbix, Grafana, Inspector, and more.
- Skilled in IaC and automation using Terraform and Ansible.
- Excellent analytical and problem-solving skills with attention to detail.
- Hands-on experience in Bash, Python, and PowerShell.
- Experience with serverless platforms like Google Cloud Functions, AWS Lambda, Serverless Framework, and API Gateway.
- Proficient in Linux system administration and networking concepts.
Desired Skills:
- AWS SysOps Administrator, AWS Solutions Architect, RHEL Terraform certifications.
- Strong analytical skills to interpret cost data, identify trends, etc.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.