TECHNICAL LEAD - AWS
Happiest Minds Technologies
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Job Description
Goal of the Assignment
- Built and deployed a conversational AI bot using DRUID for advanced NLP/NLU capabilities.
- Integrated the bot with Amazon Connect to enable real-time chat and voice interactions.
- Automated incident creation and backend workflows based on user queries and issues raised during conversations.
- Designed and validated API integrations using Postman to ensure seamless communication between frontend and backend systems.
- Delivered a scalable solution to enhance customer experience, reduce manual workload, and ensure high availability.
Key Responsibilities
- Designed and implemented DRUID conversational flows integrating chatbot, live chat, and backend systems.
- Developed live chat integration using Amazon Connect contact flows, AWS Lambda (Python), and DRUID framework.
- Built serverless backend logic using AWS Lambda, handling API orchestration, business workflows, and event-driven processing.
- Integrated AWS services (DynamoDB, Lex) to support chatbot functionality, session handling, and data persistence.
- Implemented Adaptive Cards within DRUID to deliver dynamic and interactive responses.
- Developed and consumed REST APIs for key operations such as refund initiation and refund status tracking.
- Automated incident creation workflows triggered by chatbot interactions and user-reported issues.
- Implemented automated recovery and fallback mechanisms to ensure chatbot and live chat availability during outages.
- Built automation scripts and workflows to reduce manual intervention and improve incident recovery time.
- Configured monitoring and alerting using AWS CloudWatch, including log analysis for error and exception handling.
- Set up email alerts using AWS SES for failure notifications and system health monitoring.
- Ensured data integrity and service continuity across order tracking, refunds, complaint management, and agent escalations.
- Managed end-to-end deployments across Dev, UAT, and Production environments.
- Conducted API testing and validation using Postman to ensure reliability and performance.
- Participated in incident management and root cause analysis (RCA) for continuous system improvement.
Tools & Technologies
- Development & Platforms: DRUID, Python
- AWS Services: Amazon Connect, AWS Lambda, DynamoDB, Amazon Lex, CloudWatch, SES
- API & Testing: Postman
- IDE & Tools: Visual Studio Code
Technical Skills
Cloud & Architecture
- AWS (Serverless Architecture, Event-driven systems)
- High Availability & Failover Design
Programming & Backend
- Python
- FastAPI
AI & Modern Technologies
- LLM Integration
- OpenAI APIs
- Agentic AI
- RAG (Retrieval-Augmented Generation)
Conversational AI
- DRUID Framework
- Chatbot & Voice Bot Development
- Adaptive Cards Integration
Monitoring & Operations
- CloudWatch Monitoring & Alerts
- Incident Management & RCA
- Deployment Lifecycle Management
About The Company
Happiest Minds Technologies
Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc. Positioned as ‘Born Digital . Born Agile’, our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, edutech, engineering R&D, hi-tech, manufacturing, retail and travel/transportation/hospitality. A Great Place to Work-Certified™ company, Happiest Minds is headquartered in Bangalore, India with operations in the U.S., UK, Canada, Australia and Middle East.
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