Roles and Responsibility
- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement strategies to improve operational performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve their goals.
- Analyze data and metrics to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to achieve business objectives.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience as a Team Leader in a BPO/Call Centre environment.
- Strong knowledge of operational management and leadership principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience working with international teams and clients is preferred.
Team Leader- Operations|International
TP
naukri
Gurugram
11-12 years Not Disclosed
Full time
05 May 2026
Top Skills:
BpoOperationsBusiness GrowthCustomer SatisfactionComplianceLeadershipBpoCompany PolicyComplianceCustomer Satisfaction
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Job Description
Download ResumeRoles and Responsibility
- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement strategies to improve operational performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve their goals.
- Analyze data and metrics to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to achieve business objectives.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience as a Team Leader in a BPO/Call Centre environment.
- Strong knowledge of operational management and leadership principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience working with international teams and clients is preferred.