Roles and Responsibility
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
- Strong knowledge of domestic BPO/Call Centre operations and processes.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with team management tools and software is an added advantage.
Team Leader- Operations|Domestic
TP
naukri
Gurugram
4-7 years Not Disclosed
Full time
05 May 2026
Top Skills:
Team ManagementBpoOperationsCustomer SatisfactionComplianceLeadershipBpoCompany PolicyComplianceCustomer SatisfactionDomestic BpoPerformance MetricProcess Improvement
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Job Description
Download ResumeRoles and Responsibility
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
- Strong knowledge of domestic BPO/Call Centre operations and processes.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with team management tools and software is an added advantage.