We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in a similar role, with a strong background in customer service and operations management.

• Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
• Develop and implement process improvements to increase efficiency and productivity.
• Analyze customer feedback and implement changes to enhance the overall customer experience.
• Collaborate with other teams to resolve complex issues and improve overall performance.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to identify areas for improvement.

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Strong leadership and communication skills are essential.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent problem-solving and analytical skills are required.
• Experience with CRM software and customer service tools is preferred.
• Strong attention to detail and ability to multitask effectively.