Strategic Customer Success Manager - Energy+ India
Pall Corporation
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Job Description
Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about the Danaher Business System which makes everything possible.
Do you have the desire to be a part of the Pall Energy+ team and play a crucial role in ensuring that customers achieve their desired outcomes while using our products or services!
This position is in the Energy+ business unit and will be a strategic team member within the Sales Ops team. This position must be on site at one of our locations.
In This Role, You Will Have The Opportunity To
- Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure.
- Engage, collaborate and navigate cross functional relationships such as Commercial Operations, Supply Chain, and Customer Service, to problem solve on behalf of the customer.
- Represent the voice of the customer and advocate for customers needs within the company.
- Develop strategies that improve client retention while also building and maintaining strong relationships with customers to enhance their overall experience.
- Identify and resolve customer issues promptly and effectively. Escalate complex issues to the appropriate departments when necessary.
- B.E/B.Tech (Mechanical/Industrial or equivalent) + MBA with 12-14 yrs of relevant experience.
- A proven background in a customer facing role such as sales, operations leadership, customer liaison leadership roles, or relevant industry experience.
- Demonstrated experience utilizing voice of customer and trend analysis to drive business process.
- Ability to drive measurable results across a broad & diverse spectrum of value streams in a global environment.
- Excellent Communication and Presentation Skills
- Ability to travel 30-50% of time
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and other relevant tools.
- Experience in Oil & Gas Industry or Filtration Industry or similar industry experience will be an added advantage
For more information, visit www.danaher.com.
About The Company
Pall Corporation
Our global associates are unified by a singular drive: to take on our customers’ biggest challenges. To solve the critical problems that stand in the way of advancing health, safety and the environment. Where others see something that can’t be done, we jump in fully committed to do it. We push the limits of science and technology. We redefine partnership through deeper, more meaningful collaboration. It’s how we’ve approached our calling since 1946. And why today you’ll find our filtration, separation and purification solutions at work in so many places. From life-saving gene therapies to airplane engines. Hydraulic systems to injectable medications. Scotch. Smartphones. OLED screens. Paper. Everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. No matter what, no matter where, we innovate and collaborate to deliver the one thing our customers need most: The unsolvable, solved. More here: http://www.pall.com. ******* Pall Corporation is proud to be part of Danaher. Danaher’s science and technology leadership puts Pall’s solutions at the forefront of the industry, so they can reach more people. Being part of Danaher means we can offer unparalleled breadth and depth of expertise and solutions to our customers. Together with Danaher’s other businesses across Biotechnology, Diagnostics and Life Sciences, we unlock the transformative potential of cutting-edge science and technology to improve billions of lives every day.
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