Responsibilities:

• Change Strategy Development:
• Collaborate with client stakeholders to develop comprehensive change management strategies for Salesforce.com implementations and digital transformation projects.
• Analyze the impact of technological changes on business processes and formulate strategies to address organizational challenges.
• Prosci Certified or equivalent expertise:
• Leverage Prosci methodology to plan and execute change initiatives effectively.
• Apply Prosci principles to assess organizational readiness, identify key stakeholders, and develop targeted communication and training plans.
• Training Strategy, Plan and Development:
• Design, develop, and implement training programs tailored to the needs of diverse stakeholders, encompassing employees, managers, and executives, to ensure effective acquisition of skills and knowledge for successful Salesforce.com technology adoption.
• Utilize instructional design principles and adult learning methodologies to create engaging and effective training materials.
• Provide ongoing support and resources to facilitate continuous learning.
• Stakeholder Engagement:
• Identify and engage key stakeholders across the organization to build support for change initiatives.
• Foster a culture of collaboration and open communication to ensure successful change adoption.
• Collaborate with UI/UX designers and cross-functional teams to support user-centric change adoption by aligning training, communications, and enablement activities with evolving user interface designs.
• Communication Planning:
• Develop clear and concise communication plans to articulate the benefits of change and address potential concerns.
• Implement communication strategies that resonate with various audience segments.
• Salesforce.com Integration:
• Work closely with Salesforce.com administrators, BAs, Solutions Architects and developers to understand system changes and ensure alignment with change management strategies.
• Facilitate the integration of change management processes into Salesforce.com projects.

Qualifications:

• Prosci Certification or equivalent is mandatory.
• Demonstrated experience in change management within the context of technology implementations. Salesforce experience is a plus
• Background in technology or digital transformation projects.
• Minimum of 3 years of Instructional Design experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven ability to collaborate with cross-functional teams.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactlyIt means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.