
Sr. Analyst - ERP
Lennox
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Job Description
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
The ERP Analyst is responsible for the following:
- Good practical experience with SAP ABAP.
- Technical Analysis, Designing, Solutioning, Code Reviews and Testing the of SAP developments.
- Strong experience in SAP Production Support and Operations, including:
- Handling L1.5 / L2 support tickets
- Managing Incidents, Problems, Service Requests, and Change Requests
- Root Cause Analysis (RCA) for recurring and critical issues
- Ensure adherence to Support SLAs which include:
- Incident prioritization and resolution
- Tracking and meeting response / resolution timelines
- Proactive risk and issue management during peak business cycles.
- Ability to resolve medium-to-complete technical issues independently and manage business-critical incidents.
- Experience working in 24x7 global support models, coordinating with functional teams, business stakeholders, Basis, and third-party vendors.
- Good understanding and cross-functional working knowledge of SD, MM, PP, FI modules.
- Author and validate Technical Specification documents and create Unit Test plans and Test Scripts.
- Actively participate in SAP system upgrades, enhancement packs, and patching activities, including:
- Impact analysis
- Code remediation
- Regression testing support
- Keep abreast of SAP releases, enhancements, and new functionalities, and perform application research to recommend improvements.
- Ensure compliance with development standards, data standards, transport management, and audit requirements.
Qualifications
- Bachelor's Degree – Engineering or Computer Science
- 4-6 years overall SAP experience with minimum 1 End to End Implementations and at least 1 Support Project.
- Must be expert at testing and debugging procedures.
- Must be able to evaluate user requirements relative to current application functionality.
- Requires clear written and verbal communication in a technical context.
- Should have thorough knowledge on Reports, RFCs, Forms, OOPS ABAP, Data conversions – BDC, LSMW, BAPI, Enhancements, BADI, IDOC's, ALE,
- SAP TM, SAP EWM, HANA, Workflows Knowledge is an added advantage.
- Able to work with Business, Functional and Technical Teams.
- Proven ability Delivering complex and time sensitive projects.
- Excellent analytical skills and the ability to provide alternative solutions to technical problems.
About The Company
Lennox
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII) The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn. Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
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