Key Responsibilities

1. Social Media Management

Execute social media strategies across platforms (Facebook, Instagram, LinkedIn, YouTube, etc.)

Coordinate with internal teams and agencies for content planning and publishing

Manage content calendars and ensure timely execution

Monitor performance metrics and generate monthly reports

Identify trends and support moment marketing initiatives

2. Online Reputation Management (ORM)

Manager agencies on monitoring reviews, comments, and brand mentions across platforms

Overlooking response to patient/customer queries in a timely and empathetic manner

Coordinate with hospital units for issue resolution and escalations

Maintain ORM reports and dashboards