Job Title: ServiceNow Implementation Specialist - ITOM

Location: Mumbai, Kandivali
Experience: 5+ Years

In this role, you will serve as a ServiceNow Implementation Specialist focused on IT Operations Management (ITOM), specializing in discovery, orchestration, and event management to enable proactive IT operations. With 5-8 years of experience, you will architect and deploy ITOM solutions that integrate monitoring tools, automate workflows, and maintain a robust CMDB, helping organizations achieve operational efficiency and reduced mean time to resolution (MTTR)

Key Responsibilities:

- Lead the design and implementation of ITOM modules, including Discovery, Event Management, Orchestration, and Service Mapping.

- Configure and integrate ServiceNow with external monitoring tools (e.g., SolarWinds, Nagios, Zabbix) for alert ingestion and proactive incident management.

- Develop workflows, scripts, and custom integrations to automate routine tasks and enhance platform efficiency.

- Perform CMDB population, normalization, and health checks to ensure data accuracy and trust.

- Troubleshoot complex ITOM issues, conduct POCs, and provide post-implementation support.

- Collaborate with cross-functional teams to align ITOM solutions with business missions and DevOps/SRE practices.

Required Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or equivalent.

- 5-8 years of ServiceNow experience, including 4+ years in ITOM implementations.

- Hands-on experience with CMDB fundamentals and IT operations processes.

- Familiarity with monitoring/observability tools and integrations.

Preferred Skills and Certifications:

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist - ITOM (CIS-ITOM).

- CIS-ITSM or related certifications.

- Expertise in JavaScript, AJAX, REST/SOAP APIs, and workflow automation.

- Agile experience and strong technical leadership skills.