Job Description:The ServiceNow Developer - UI Experience is responsible for designing and developing intuitive, responsive, and user-friendly interfaces within the ServiceNow platform. This role involves working closely with stakeholders to understand user requirements and implementing high-quality UI elements that enhance user interaction with ServiceNow applications. The ideal candidate should have a strong background in front-end development, UI/UX design principles, and an in-depth understanding of the ServiceNow platforms capabilities and limitations for UI customization.Key Responsibilities:

• UI/UX Development:
• Develop customized and dynamic user interfaces on ServiceNow using HTML, CSS, JavaScript, and the ServiceNow platform's UI tools.
• Build and maintain Service Portals, Catalog items, widgets, and other custom UI components to improve the user experience.
• Translate business requirements into high-quality user interfaces with a focus on usability, accessibility, and performance.
• Service Portal & Catalog Development:
• Design and implement responsive, user-friendly Service Portals, utilizing ServiceNows AngularJS-based framework.
• Customize and optimize Service Catalog items and workflows for enhanced user interaction and streamlined processes.
• Develop widgets using ServiceNows Widget Editor and HTML/CSS to meet specific user interface requirements.
• Scripting & Automation:
• Write and maintain efficient JavaScript code, including Client Scripts, UI Policies, UI Actions, and Business Rules, to automate and improve UI functionality.
• Utilize ServiceNow’s Glide APIs for UI customization and optimization.
• Implement data integration for UI elements using REST APIs to ensure seamless data flow and dynamic content display.
• Testing & Quality Assurance:
• Perform unit testing and support system integration testing for ServiceNow UI components to ensure reliability and responsiveness.
• Debug and troubleshoot UI-related issues, ensuring consistent performance across different browsers and devices.
• Collaborate with Quality Assurance teams to create and execute test cases related to UI/UX components and Service Portal functionality.

Required Skills & Qualifications:Technical Skills:

• ServiceNow Platform Knowledge:
• Strong understanding of ServiceNow's UI development capabilities, particularly Service Portal, Service Catalog, and Knowledge Base customization.
• Hands-on experience with ServiceNow’s Scripting APIs (Client Scripts, UI Policies, and UI Actions).
• Proficient in creating widgets and utilizing ServiceNow’s Widget Editor within the Service Portal framework.
• Familiarity with GlideForm and GlideUser APIs for customizing user experiences based on roles and access.
• Front-End Development Skills:
• Proficient in HTML5, CSS3, and JavaScript, with experience in creating responsive, cross-browser-compatible user interfaces.
• Hands-on experience with AngularJS, particularly within the ServiceNow platform for widget customization.
• Strong understanding of UI/UX principles, accessibility standards (e.g., WCAG), and responsive design practices.
• Experience with front-end frameworks like Bootstrap or other CSS frameworks to enhance UI consistency and usability.
• Integration Knowledge:
• Familiarity with REST/SOAP API integrations to pull data from external systems and populate ServiceNow UI elements dynamically.
• Understanding of JSON and XML for data exchange and dynamic content generation within ServiceNow applications.
• Scripting and Automation:
• Proficiency in JavaScript, AngularJS, and GlideScript within ServiceNow for creating interactive and functional UI components.
• Experience with automated testing tools (e.g., Selenium, ATF) for UI testing on ServiceNow.

ServiceNow Certifications:

• Mandatory:
• ServiceNow Certified System Administrator (CSA)
• Preferred:
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist - Service Portal
• UI/UX-related certifications or courses are a plus.

Soft Skills:

• Strong analytical and problem-solving skills with an eye for detail in UI/UX design.
• Excellent communication skills to work effectively with both technical and non-technical stakeholders.
• Ability to work independently and as part of a team to deliver projects within set timelines.
• Adaptability to changing requirements and an interest in keeping up with UI/UX trends and best practices.

Preferred Experience:

• Extensive experience in ServiceNow development, with a focus on UI/UX design and front-end development.
• Prior experience developing and customizing Service Portals and Catalogs within the ServiceNow platform.
• Familiarity with Agile and Scrum methodologies in a software development environment.