Role & responsibilities

• ServiceNow Development & Support Team with hands-on experience in developing, maintaining and enhance applications on the ServiceNow ITSM platform (help desk/service management)
• Demonstrate expert knowledge of ServiceNow toolset and integrations with related systems.
• ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
• Provide technical assessments, written documentation and technical expertise.
• Be available for on-call rotation to support any production issues impacting ServiceNow or its related systems within the enterprise.
• Good knowledge of CMDB, Discovery, MID Server Architecture, Probes, Sensors, Identifiers.
• Knowledge of Infrastructure / Networking.
• Analyse client environment's current state, maturity and complexities, and advise on best practice solutions.
• Communicate with the client on all aspects of initiated work in a clear and concise manner
• Communicate all project updates, possible timeline deficiencies, problems, issues or events that could affect the overall project deliverables to customers on behalf of the team
• Participate in internal or customer meetings as required adding value where and when required.