Introduction

IBM CIO Technology Platform Transformation

The IBM CIO Technology Platform Transformation team plays a crucial role in modernizing and optimizing IBM's technology infrastructure and platforms. The team aims to power AI-enabled experiences through AI-first technology platforms that enable and streamline existing processes, enhance security, and improve user experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and cloud computing.

Some Of The Key Responsibilities Of This Group Include

• Driving the adoption of emerging technologies to optimize and automate various business functions, keeping an AI-first approach with a digital experience.
• Enable best in class IT with enhanced cybersecurity measures to protect sensitive information and maintain regulatory compliance.
• Modernizing legacy systems and integrating disparate applications to improve interoperability and reduce technical debt.
• Collaborating with other departments and teams to align technology efforts with broader corporate objectives.
• Providing guidance and expertise on technology trends, best practices, and standards.
  
  

This team comprises professionals with diverse backgrounds in software engineering, data science, network architecture, and security. By fostering a culture of innovation and continuous improvement, the team strives to achieve its mission of making IBM the most productive company in the world.

Your Role And Responsibilities

• Role and Responsibilities
• ServiceNow Development: Design, develop, and maintain scalable ServiceNow solutions supporting Global Procurement workflows, catalog items, and integrations using platform best practices.
• Workflow Automation: Enhance and automate procurement lifecycle processes including request intake, approvals, routing, and sourcing workflows to improve efficiency and reduce manual effort.
• Platform Modernisation: Refactor legacy customisations into upgrade-safe, scalable configurations using modern ServiceNow capabilities (e.g., Flow Designer), reducing technical debt.
• HAM / SAM Expertise: Support and enhance integrations and workflows related to Hardware Asset Management (HAM) and Software Asset Management (SAM), ensuring accurate asset lifecycle tracking, license compliance, and alignment with procurement processes.
• Platform Stability & Support: Ensure production stability by troubleshooting issues, resolving defects, supporting incident response, and performing root cause analysis.
• Release, Governance & Collaboration: Support release cycles and upgrade validations, maintain compliance with enterprise standards, expand test coverage, and collaborate with procurement stakeholders and CIO platform teams to deliver sustainable solutions.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Hands-on ServiceNow development experience
• Deep understanding of ServiceNow platform architecture and best practices
• Experience with Procurement workflows and lifecycle automation
• Strong solution design capability with focus on scalable, upgrade-safe implementations
• Proficiency in Flow Designer, Business Rules, Script Includes, and workflow automation
• Experience with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules and their alignment with procurement processes
• Strong understanding of regression testing, upgrade validation, and defect prevention
• Experience with ServiceNow Automated Test Framework (ATF) and improving automated test coverage
• Ability to write structured functional and integration test cases
• Strong performance optimisation and troubleshooting skills
• Experience working in Agile/Scrum delivery models
• Strong communication skills, stakeholder collaboration
  
  

Preferred Technical And Professional Experience

• JavaScript development experience within the ServiceNow platform
• Experience integrating ServiceNow with enterprise systems via APIs and integrations
• Familiarity with AI-assisted development tools and automation capabilities within modern development environments
• Experience working on platform modernisation or legacy workflow migrations
• Knowledge of release automation for ServiceNow
• Experience contributing to platform governance, architecture reviews, and best practice frameworks