Key Responsibilities:
- Manage and resolve technical issues efficiently to minimize downtime.
- Provide excellent customer service and support to clients.
- Troubleshoot and diagnose technical problems using various tools and techniques.
- Collaborate with internal teams to resolve complex issues.
- Develop and implement process improvements to enhance service desk efficiency.
- Analyze and report on service desk metrics and performance.
- Maintain ITIL best practices in incident management and support operations.
Service Desk Management11-ATCI Professional
Logic Planet
foundit
Bengaluru / Bangalore, India
1-5 years 4L-8L
Full time
04 May 2026
Top Skills:
NetworkingIt Service DeskDeskSystem AdministrationCustomer ServiceCustomer SupportTechnical HelpTechnical SupportCustomer ServiceIncident ManagementItilProcess ImprovementService Desk
96
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Job Description
Download ResumeKey Responsibilities:
- Manage and resolve technical issues efficiently to minimize downtime.
- Provide excellent customer service and support to clients.
- Troubleshoot and diagnose technical problems using various tools and techniques.
- Collaborate with internal teams to resolve complex issues.
- Develop and implement process improvements to enhance service desk efficiency.
- Analyze and report on service desk metrics and performance.
- Maintain ITIL best practices in incident management and support operations.