We are seeking a highly skilled Technical Consultant ServiceNow with strong expertise in IT Asset Management (ITAM), including HAM/SAM implementations, asset lifecycle management, integrations, and CMDB alignment. The ideal candidate will have 5+ years of hands-on ServiceNow experience with a strong understanding of ITAM processes and platform capabilities.

This role is primarily focused (7080%) on ITAM, including Hardware Asset Management (HAM), Software Asset Management (SAM), asset governance, and integrations, while exposure to ITSM, CMDB, and other modules will be considered secondary.

Roles and Responsibilities

• Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules.
• Configure and maintain asset lifecycle processes including procurement, receiving, inventory, allocation, transfer, and disposal.
• Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions.
• Design and implement integrations with third-party systems such as procurement tools, SCCM, Intune, JAMF, and discovery tools.
• Ensure accurate asset data management and alignment between CMDB and asset records.
• Configure and manage software normalization, reconciliation, and license compliance processes.
• Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases.
• Perform data audits, health checks, and governance activities to maintain high-quality asset data.
• Support SAM Pro/HAM Pro implementation activities including content library updates and license management processes.
• Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations.
• Participate in Agile ceremonies including sprint planning, backlog grooming, and delivery activities.
• Support ITSM and related ServiceNow modules as secondary responsibilities when required.

Qualifications

• 5+ years of hands-on experience in ServiceNow development and implementation.
• ITAM (mandatory)
• HAM Pro / SAM Pro (preferred)
• Asset lifecycle management (mandatory)
• Integrations (REST, SOAP, MID Server, APIs) (mandatory)
• CMDB and asset relationship mapping
• Experience integrating ServiceNow with enterprise asset and endpoint management tools.
• Working knowledge of ITSM, CMDB, Discovery, and other ServiceNow modules.
• Strong scripting skills using JavaScript and Glide APIs.
• Experience with ServiceNow Flow Designer and Integration Hub.
• ServiceNow certifications such as CSA, CAD, CIS-HAM, or CIS-SAM preferred.