Senior Product Manager
ICICI Lombard
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Job Description
We have exciting opportunities for the role of Senior Product Manager
Location: Mumbai
Interested candidate can share resume on saba.naik@icicilombard.com with subject line Senior Product Manager and share below details.
Current Salary
Expectation
Notice Period
Education (Full Time / part Time)
Roles & Responsibilities:
- Product Strategy & Roadmap:
- Define the product strategy for the insurance segment on the website, aligned with business objectives.
- Develop and manage the product roadmap, ensuring timely implementation of features and improvements.
- Identify opportunities to enhance user experience and increase conversions on the journey pages.
- Website Functionality & User Experience:
- Collaborate with front-end and back-end teams to ensure the website's functionality is optimized for the business
- Work closely with designers and developers to enhance the website's user interface (UI) and user experience (UX).
- Ensure the website is responsive, fast, and easy to navigate, providing a seamless experience across all devices.
- Reduce drop off cases and increase the DIY transaction completion rate.
- Implement AI based solutions for increasing the completion rate and ensure its comprehensiveness across customer touch points.
- Data Analysis & User Insights:
- Utilize data analytics tools to monitor website performance, user behavior, and conversion rates.
- Conduct user research, A/B testing, and usability testing to gather insights and drive data-driven decisions.
- Analyze key metrics and trends to identify areas for improvement and optimization.
- Stakeholder Management:
- Collaborate with teams, including marketing, sales, Design, Legal, Under-writing and customer support, to ensure alignment with business goals.
- Communicate product vision, strategy, and progress to senior management and other stakeholders.
- Manage relationships with external vendors and partners as needed.
Experience:
- Must Have:
- 4+ years of experience in product management, with a focus on DIY Journeys.
- Proven experience in data analysis, user behavior tracking, and conversion rate optimization.
- Experience in managing projects that involve cross-functional teams.
- Experience in working on D2C platforms like portal and Mobile App
- Worked on analytics tools like Google Analytics, Tableau etc.
- Adoption of AI tools in day to day practice for process improvement and efficiency
- Good to Have:
- Experience in the insurance or financial services industry.
- Knowledge of marketing best practices and their impact on user experience and conversion rate.
- Understanding of system (Desktop, Mobile m-site and Mobile App) development, including knowledge of front and back-end technologies
Skills
- Must Have:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively with cross-functional teams.
- Ability to take data backed decisions comprehensively
- Proficiency in data analytics tools (e.g., Google Analytics).
- Understanding of UX design principles and website performance optimization.
- Good to Have:
- Certifications in product management or web development.
- Experience with Agile development methodologies and tools like Jira or Trello.
- Familiarity with A/B testing and user research methodologies.
Regards,
Saba
About The Company
ICICI Lombard
About ICICI Lombard General Insurance Company Limited ICICI Lombard is the leading private general insurance company in the country. The Company offers a comprehensive and well-diversified range of products through multiple distribution channels, including motor, health, crop, fire, personal accident, marine, engineering, and liability insurance. With a legacy of over 2 decades, ICICI Lombard is committed to customer centricity with its brand philosophy of ‘Nibhaaye Vaade’. The company has issued over 36.2 million policies, honoured over 2.9 million claims and has a Gross Written Premium (GWP) of ₹ 255.94 billion for the year ended March 31, 2024. ICICI Lombard has 312 branches and 13,670 employees, as on March 31, 2024. ICICI Lombard has been a pioneer in the industry and is the first large scale insurance company in India to migrate its entire core systems to cloud. With a strong focus on being digital led and agile, it has launched a plethora of tech-driven innovations, including the industry first Face Scan on its signature insurance and wellness App - IL TakeCare, with over 9 million downloads. The company has won several laurels including ET Corporate Excellence Awards, Golden Peacock Awards, FICCI Insurance Awards, Assocham, Stevie Asia Pacific, National CSR awards etc. for its various initiatives. For more details log on to www.icicilombard.com
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