Job Title

(Regional Head Product DP & Trinity) Senior Manager Operations: Air product

Function

Operations

Reporting to

Regional Operations Head

• Purpose
  
  
  

Responsible for overseeing the operations for the product category DP & Trinity and driving key performance metrics for the respective product category in the region

• Key Responsibilities
  
  
  

Responsibilities

Financial

• Ensure adherence to operational costs of the respective product categories in the region; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
  
  
  

Operational

• Drive timely, accurate and profitable delivery of shipments to customers as per contractual terms and conditions for the respective product categories (DP & Trinity)
• Oversee operations and track operational performance of the respective products in the region including daily inbound and outbound operations at Hubs / Service Centers / PUDs/ DCs
• Work closely with the Service Center Heads / PUD Center Heads to analyze load patterns and review pick-up/delivery routes for first and last mile connectivity of the respective products
• Work closely with the operations teams in the service centres/ PUDs responsible for delivery of the product for identification of any opportunities for process improvement / reengineering; Highlight the same to the Regional Operations Head and the Operations Efficiency and Quality Control team in the Corporate Office
• Drive adherence to Standard Operating Procedures and Execution Excellence in the region for respective product categories(e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)
• Drive safety and security of all shipments related to the product category in the region
• Support national operations teams in network planning and design, network management, network optimization and efficiency enhancement initiatives for the respective product categories
• Support Product Heads in new product development and improvement in existing products from an operational point of view
  
  
  

People

• Provide direction, guidance and support to functional employees in the region to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
• Key Result Areas and Key Performance Indicators
  
  
  

S.No

Key Result Areas

Key Performance Indicators

Optimize costs in the region for the respective product categories (DP & Trinity)

• % reduction in overall Operating Costs for the region (i.e. OCPK and PCPM)
  
  
  

Reach Enhancement for the respective product categories (DP & Trinity)

• Support in the expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)
• Number of new Pin Codes added for the respective products
  
  
  

Drive service quality and excellence for the respective product categories (DP & Trinity) in region

• Overall service quality in the region for all products in terms of Net Service Levels (NSL)
• Delivery performance as per transit times for the respective product categories
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload
• POD/ DC upload into system within defined timelines
• Consolidated bagging from Hub within defined targets
• Achievement of target NPS Scores
  
  
  

Ensure Security of Shipments for the respective product categories (DP & Trinity)

• Number of open regional security related cases
  
  
  

Ensure Regulatory Compliance for the respective product categories (DP & Trinity)

• Compliance to all applicable regulatory requirements
  
  
  

Drive Operations of Channel Partners for the respective product categories (DP & Trinity)

• Operational Performance of
• RSPs
• PDAs
• Delivery Agents
  
  
  

Drive Operations Process Efficiency and capability

• % increase in operational productivity in region (measured as shipments/ employee or tonnage/ employee)
• % coverage of employees - direct and indirect (as per plan) in region in terms of conduct of operations training programmes
  
  
  

Ensure Performance Driven Culture

• Adherence to Performance Management system timelines and guidelines
  
  
  

Support Employee Capability Building

• % Key positions within team with identified successors / potential successors
  
  
  

Drive employee morale and engagement

• Employee Attrition (%)