AHEAD is searching for a Sr. System Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. This position will report to and receive direction from the POD Delivery Manager

Duties and Responsibilities:

• Serve as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention
• Daily administration and support of core infrastructure systems
• Identify, analyze, and resolve problems on a variety of Operating Systems - Windows
• Perform root cause analysis for issues / provide workarounds to ensure business continuity
• Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed
• Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices
• Ensure business continuity and security across all systems supporting the company IT operations

Qualifications/ Technology Experience:

• Minimum of 10 years of related experience in supporting Windows in an enterprise environment
• Experience in Active Directory (Group Policy , AD Replication Troubleshooting , DFSR , Kerberos Authentication , Advanced Troubleshooting Skills
• Windows Server Administration - (DNS , DHCP , Windows Server related advanced troubleshooting , Patching related troubleshooting )
• Microsoft OS or other related training and certification required (MCSA, MCSE)
• Strong knowledge on Azure Infrastructure
• Entra ID Knowledge
• Experience in PowerShell and the ability to create and utilize scripts preferred
• Strong SCCM knowledge is required
• Managed Services or Consulting experience is a plus
• ITILv4 certification encouraged

Qualifications:

Soft Skills

• Technical troubleshooting and problem-solving capabilities.
• Approach projects and problems with a security first mindset.
• Superior customer service and training skills, Strong sense of urgency, ability to set priorities
• Ability to work without direct supervision.
• Organized and able to shift tasks as priorities evolve.
• Team-oriented collaborator willing to share knowledge and experience.
• Solid communicator with the ability to provide professional documentation.
• Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels
• Skilled in achieving results in a customer centric environment
• Self-motivated, able to work in a fast-paced environment and perform the job with little guidance
• Experience with performance monitoring tools - LogicMonitor, SolarWinds, Elastic, etc.
• Ability to effectively interact with all levels of business via phone, written communication, and in person

Why AHEAD:

• Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
• We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits https://www.aheadbenefits.com/ for additional details.