Role Summary

• Mastercard is looking for a highly talented professional to support critical activities in global marketing operations
• This role will be part of the Global Business Solutions Center (GBSC) at Mastercard, supporting vital global marketing operations
• This role provides hands-on operational support across the Global Digital Marketing Operations functions, supporting platforms, reporting, and execution required to keep work moving efficiently and consistently at scale
• The role supports Adobe Workfront, Digital Asset Management, KPI tracking, and operational reporting, along with broader marketing operations activities
• The role will focus on execution, stability, and day-to-day enablement, support users, track performance metrics, and reduce manual operational effort
• What will be the responsibilities Provide day-to-day operational support for Global Digital Marketing platforms and processes
• Support Adobe Workfront operations including projects, reporting, and end-user support
• Support platform governance ensuring Adobe Workfront operations align with internal policies, security controls, and audit requirements
• Manage Workfront licenses, user roles, permissions, groups, and access controls to ensure secure and efficient platform usage
• Monitor projects, intake queues, and requests to ensure efficient platform use and operational issues are identified and addressed promptly
• Build, maintain, and enhance dashboards, reports, and trackers used for operational and leadership reporting, and support monthly and quarterly reporting cycles
• Support data quality and governance by identifying missing information, incomplete records, and inconsistencies across projects and workflows
• Assist with asset and content operations, including access requests, uploads, metadata management, asset governance activities, and basic troubleshooting
• Create structured presentations and visual materials for leadership updates, KPI reporting, platform communications, training, and user enablement
• Assist in developing and maintaining training materials, quick reference guides, and user documentation to support platform adoption

What we are looking for

• 5-8 years of experience in marketing operations, project management support, digital operations, or platform administration roles
• Experience working with Adobe Workfront and Adobe Experience Manager
• Excellent verbal and written communication skills, with the ability to coordinate effectively and provide strong stakeholder support
• Demonstrable ability needed to take up stretch assignments, manage multiple priorities at once, and deliver high-quality work in a changing and fast-paced environment
• Ability to think on the feet and provide outputs in a dynamic set up
• Demonstrable proficiency in Microsoft PowerPoint, with the ability to create structured, high-quality presentations, training materials, user guides, and operational reports
• Strong attention to detail with the ability to manage multiple operational tasks and priorities simultaneously