Job Description

Role Overview

Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment.

Responsibilities

Key Responsibilities✅ AMS Support & Incident Management

• Provide L2/L3 SAP SD support for production issues
• Resolve incidents, service requests, and defects within agreed SLAs
• Perform root cause analysis (RCA) and implement permanent fixes
• Reduce recurring issues and stabilize SD processes
  
  

✅ Change Requests & Enhancements

• Handle minor enhancements and configuration changes
• Prepare Functional Specifications (FS) and coordinate with ABAP teams
• Support release cycles, transport management, and regression testing
  
  

✅ Client & Stakeholder Interaction

• Act as SD functional SPOC for AMS clients
• Interact with business users across regions (US/EU/APAC)
• Participate in AMS governance calls, SLA reviews, and reporting
  
  

✅ Testing & Documentation

• Perform unit testing, integration testing, and UAT support
• Maintain ticket documentation, SOPs, KT documents, and knowledge base
• Support transition and knowledge‑transfer activities
  
  

✅ Integration & Monitoring

• Handle SD integration issues with:
• FI (Billing, Revenue, Credit Management)
• MM (ATP, availability check, intercompany flows)
• WM/EWM (delivery, picking, PGI)
• Monitor IDocs, interfaces, outputs, and background jobs
  

Qualifications

Required SkillsSAP SD Functional Expertise

• Strong hands‑on experience in:
• Sales Order Management
• Pricing & Condition Technique
• Delivery, Shipping & PGI
• Billing & Invoicing
• Returns, Credit/Debit Memo processing
• Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process

AMS / Support Experience

• 3–5+ years in AMS / support projects
• Experience working in ITIL‑based, SLA‑driven environments
• Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA)
  
  

Preferred Skills (Zensar Focus)

• ✅ Exposure to S/4HANA SD support
• ✅ Knowledge of global rollout / multi‑country templates
• ✅ Basic awareness of Output Management (BRF+, Adobe Forms)
• ✅ SAP SD Certification (good to have)
  
  

Soft Skills

• Strong client communication & stakeholder management
• Ability to work under high‑pressure AMS environments
• Excellent analytical, troubleshooting, and documentation skills
• Willingness to support shift‑based / global support model
  
  

Key Deliverables (Zensar Expectations)

• ≥95% SLA & KPI adherence
• Reduction in recurring incidents
• High CSAT (Customer Satisfaction Score)
• Complete audit‑ready documentation
  
  

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.