Skill required: Quality Checks - Operational Audit Compliance

Designation: Quality Assurance Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years


Language - Ability:English(International) - Expert

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do
The

Role focuses on enhancing advisor performance to support excellent customer experiences and align with business goals. Key skills include MS Excel proficiency, fluent English, and a quality-focused mindset. Responsibilities cover coaching, conducting audits, reporting performance, driving behavioural change, and contributing to process improvements. Objectives include meeting weekly targets, ensuring productivity, managing absenteeism, maintaining accurate reporting, and boosting quality scores.Analyst enhancing adviser performance and customer experience quality.Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required.

What are we looking for
Strong evaluation skillsCommunication capabilityAnalytical mindsetExperience in QA or performance management

Roles

Roles and Responsibilities: Conduct quality monitoringDeliver feedback and coaching insightsSupport calibration sessionsReport quality trends

Qualification;Any Graduation