Skill required: Quality Checks - Operational Audit Compliance

Designation: Quality Assurance Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do
The

Role involves auditing advisor interactions across multiple channels and reporting deviations related to agents, processes, systems, or technology. It also includes recommending process improvements to the Transformation team. Key skills required are MS Excel proficiency, analytical ability, and a strong understanding of quality culture. Responsibilities include compliance analysis, process reviews, fostering governance, cross-functional coordination, and project participation. Objectives cover processing time, accuracy, SLA adherence, continuous improvement (Kaizen), and contributing to insights and Audit Analyst auditing interactions and identifying process improvements.

What are we looking for
Analytical abilityAttention to complianceStrong reporting skillsExperience in audit, QA, or compliance environments

Roles and Responsibilities: Audit customer interactionsIdentify compliance gapsRecommend improvementsSupport transformation initiatives

Qualification;Any Graduation