JD - Quality Analyst

Graduate with discipline

5-7 years of experience

• Audit at least 30 calls (average) per day.
• Ensure calls meet with prescribed quality standards and share daily, weekly, and monthly reports.
• Monitor and report incorrect responses.
• Assist with the definition of quality service standards.
• Conclude observations and share the same with concerned teams in a time bound manners.
• Any other assignment/responsibility given by NHA