QA Lead Salesforce Service Cloud
Persistent Systems
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Job Description
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.
About Position
We are seeking an experienced QA Lead with 8–12 years of experience to lead quality assurance initiatives for Salesforce Service Cloud implementations. The ideal candidate will possess strong leadership capabilities along with hands-on expertise in AccelQ automation, ensuring high-quality delivery across complex service operations and customer support workflows.
- Role QA Lead – Salesforce Service Cloud
- Location: Pune
- Experience: 5 to 8 Years
- Job Type: Full Time Employment
- Own end-to-end QA strategy, planning, and execution for Salesforce Service Cloud programs
- Design, develop, and maintain scalable automation frameworks and reusable assets using AccelQ
- Validate key Service Cloud functionalities including Case Management, Omni-Channel, Knowledge Base, and Service Console
- Ensure quality across case lifecycle, routing, SLAs, and integrations with external systems
- Integrate automation suites with CI/CD tools (e.g., Jenkins, Azure DevOps, Copado) and manage regression cycles
- Drive defect lifecycle, quality metrics, reporting, and release readiness
- Collaborate with business, product, and technical teams to ensure comprehensive test coverage
- 8–12 years of QA experience with 4+ years in Salesforce testing
- Strong expertise in Salesforce Service Cloud processes and data model
- Hands-on experience with AccelQ automation (must-have)
- Experience in functional, regression, integration, and validation testing
- Strong understanding of Case lifecycle, Omni-Channel routing, entitlement & SLA management
- Experience in API testing (REST/SOAP) and integrations
- Exposure to CI/CD pipelines and Agile methodologies
- Proven experience in leading QA teams and driving automation adoption
- Strong stakeholder management and communication skills
- Ability to drive quality ownership and continuous improvement initiatives
- Salesforce Certifications (Admin / Service Cloud Consultant) (preferred)
- Experience with multi-cloud Salesforce implementations (preferred)
- Exposure to data validation/testing tools (e.g., Valgenesys) (preferred)
- Bachelor's degree in Computer Science, IT, or related field
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
Salesforce Service Cloud - Service Cloud Einstein,Salesforce Testing - Automation,Salesforce Testing - AccelQ
About The Company
Persistent Systems
We're a trusted partner in Digital Engineering and Enterprise Modernization, leveraging deep technical expertise to help clients stay ahead. Our solutions empower clients to outpace competition. Partnering with industry leaders worldwide, including top US companies and banks, we drive innovation across Healthcare and Life Sciences; Banking, Financial Services, and Insurance; Software and Hi-Tech; and Emerging Verticals. Our innovative approach and client focus led to $1,186.0M revenue in FY24, with 14.5% Y-o-Y growth. With 23,800+ global team members across 21 countries, we are empowering industry leaders worldwide with transformative technology solutions. Recognized as the “Most Promising Company” of the Year at CNBC-TV18 India Business Leader Awards 2023 and a Leader in Everest Group's Talent Readiness for Next-Generation IT Services PEAK Matrix® 2023, we also received four 2023 ISG Star of Excellence™ Awards for excellence in customer service. Our high employee satisfaction, with over 94% approving of the CEO and 89% recommending us, reflects our commitment to our team. We foster an environment where employees accelerate personal and professional growth, drive positive impact through cutting-edge technology, and enjoy collaborative innovation with diversity and work-life balance at the core. Join us in shaping the future with the best in the industry.
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