• Own program specific goals around SLA, quality and productivity
• Manage stakeholder communication requirements. Ensure that business processes are well documented and continuously updated.
• Work with product and technical teams to build and improve the tools and technology to support the process.
• Define, measure and present operating metrics to senior Management.
• Responsible for identifying customer impacting issues, finding and implementing solutions.
• Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, issues in projects, escalations from publishers/customers etc.

A day in the life

• Understanding of e-commerce platforms, content management systems, and data integration tools.
• Effective attention to detail and commitment to data accuracy.
• Effective project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficiency in using data analysis tools, spreadsheet software, and content management systems.
• Ability to mentoring and training junior team members.
• Problem-solving skills and a proactive approach to addressing challenges.
• Ability to handle changing priorities and use judgment when working in stressful situations
• Demonstrated problem-solving, mathematics, and analytical skills using data to drive decisions in a business environment.
• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization.
• Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives.
• Effective communication and interpersonal skills for effective cross-functional collaboration.
• High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously.
• Ability to think strategically and execute methodically.
• Ability to work in a fast-paced environment where continuous innovation is desired.
• Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases.
• Ability to clearly communicate data insights to others.
• Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
• Demonstrated ability to perform in-depth analysis to understand the product - 1+ years of program or project management experience
• Bachelors degree or equivalent - Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.