.Net Application Support Engineer - EMEAL Regional Ops
ntt data north america
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Job Description
Level: L2 / Advanced Support
Team: DevOps / Platform OperationsLanguages (Mandatory)Spanish – fluent (mandatory, daily communication with stakeholders)English – fluent (excellent written and spoken skills)Core Tools Expertise (Operational & Troubleshooting)Jenkins – pipeline failure troubleshooting, plugin issuesGitLab – CI/CD debugging, permissions, repo configurationGrafana – dashboard and alert troubleshootingSonarQube – quality gate and analysis failuresNexus Repository – repository and artifact lifecycle issuesJira – advanced ticket handling, workflow issuesConfluence – documentation ownershipMatomo – configuration and operational troubleshootingResponsibilitiesHandle escalations from L1 supportAct as Spanish-speaking technical reference for users and customersPerform advanced troubleshooting on DevOps toolsIdentify root causes and propose solutionsCoordinate with DevOps / Platform (L3) teamsMaintain and improve runbooksParticipate in incident management callsSoft Skills (Critical)Excellent communication and diction in SpanishStrong problem-solving and analytical skillsAbility to manage incidents and prioritiesProfessional attitude in customer-facing situations
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