Manager - Operations and Service
Bajaj Finserv
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Job Description
Job Purpose
Lead the KPI monitoring team and coordinate with process owners to validate incidents and drive improvements. Ensure accurate reporting of system performance trends and strengthen monitoring practices across processes.
Duties And Responsibilities
- Supervise KPI Monitoring Analysts and ensure adherence to monitoring protocols.
- Act as liaison between monitoring team and respective process/system owners.
- Review escalations and validate incidents before forwarding to senior leadership.
- Identify improvement areas in monitoring processes and propose enhancements.
- Identify BCP solution for all critical process’s tech solutions.
- Ensure timely reporting of system performance trends and incidents as part of Control Chart framework.
- Mentor and train team members on monitoring tools and best practices.
- Qualifications
- Graduate/Postgraduate in Business, Operations, or related field.
- Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
- Work Experience
- 3–6 years in monitoring/IT operations
- Experience in system monitoring or IT operations leadership.
- Strong communication and stakeholder management skills.
- Ability to analyze KPI trends and recommend corrective actions.
- Proficiency in monitoring and reporting tools
- Knowledge of incident management frameworks (preferred).Excellent leadership, cross-functional collaboration, and strategic thinking skills.
About The Company
Bajaj Finserv
Founded in April 2007, Bajaj Finserv is the financial arm of the Bajaj group. We believe in a simple philosophy to never settle for good and go for great. This reflects in our extensive product portfolio that spans across 3 broad categories- lending, insurance and wealth advisory. With 24 products spread across 12 product lines, we're one of the fastest growing and most diversified NBFCs in India. Our footprint spans the length and breadth of India.
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