L1 Onsite IT Support Engineer IN

WE'RE HIRING FOR A ONSITE IT SUPPORT ENGINEER L1 IN INDIA!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
  
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do

• Assist senior technicians through hands-on on-site support activities
• Handle incidents and service requests with guidance or following SOP's
• Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
• Support laptops, desktops, iPhones, iPads and other workplace devices
• Conduct routine meeting room and AV device check
• Install software when remote installation is not feasible
• Perform basic CMDB / asset updates during deployments and replacements
• Support printer-related basic issues
• Escalate complex issues with proper documentation
• Follow defined processes and SOPs consistently
• Demonstrate willingness to learn new tools, technologies and support models
  
  

Requirements

• Foundational troubleshooting and problem-solving abilities
• Basic understanding of endpoint hardware, peripherals and mobile devices
• Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools.
• Awareness of HAM concepts (asset tagging, CMDB updates)
• Good customer service and communication skills
• Ability to follow instructions, SOPs and security guidelines
• Familiarity with ITIL concepts is a plus
• Flexible shift readiness
  
  

Benefits

Why Join Us

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in INDIA and be at the forefront of IT support excellence!