Role & responsibilities

• Performing inbound or outbound calling with best customer service experience to new and existing wireline residential customers offering telecommunications products and services.
• Building customer relationships by uncovering their stories, getting to know their needs and

           recommending product selections they feel good about

• Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.
• Simultaneously navigating through multiple systems and tools while interacting with customers.
• Processing customers orders and ensuring its accuracy and completion.
• Participating in continuous training sessions and sharing best practices.

Preferred candidate profile

• Educational Qualification : 10 + 2, Any management Graduate, Post Graduate
• Work Experience: 0 to 5 yrs ( Minimum 1 Year experience in International Inbound sales/Cross Sales/Outbound Sales (International BPO Only) for experienced candidates is required)
• Excellent communication in English.
• Comfortable with graveyard shifts.