Intelligent Automation Support Specialist
Fidelity International
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Job Description
- Support and administer the daytoday running of orchestration and automated processes in the live production environment, monitoring the virtual workforce and ensuring applications operate effectively.
- Respond to and resolve orchestration and automationrelated incidents promptly, ensuring minimal downtime and swift restoration of services.
- Diagnose and resolve complex technical issues in automation workflows, scripts, and orchestration processes.
- Develop and maintain scripts to automate routine tasks and reduce manual intervention.
- Create and maintain clear, comprehensive documentation for automation and orchestration processes to support knowledge sharing and troubleshooting.
- Collaborate closely with crossfunctional teamsincluding developers, system administrators, and business stakeholdersto resolve production issues and enhance system performance.
- Identify opportunities to optimise processes, improving performance, efficiency, and resource utilisation.
- Implement changes to automation workflows and orchestration processes, following established change management procedures and ensuring minimal impact on live operations.
- Monitor resource utilisation trends to support scalability, stability, and ongoing system reliability.
- Demonstrated experience working with orchestration and automation technologiesparticularly Power Automate (preferred) and Camundaand strong practical skills in scripting languages including JavaScript and Python.
- Two or more years of experience in production support, ideally involving automation and orchestration technologies, with a strong track record of timely incident resolution and a welldeveloped understanding of incident response frameworks and industry best practices.
- 2+ years experience in developing, debugging, and maintaining scripts or code used in automation and BPMN tools, along with a good understanding of version control systems.
- Strong interpersonal skills to collaborate with various teams and effectively communicate technical issues and solutions to both technical and non-technical stakeholders.
- Experience in implementing changes in a controlled environment, following change management processes, and ensuring minimal disruption to production systems.
- Experience with integrating systems to Apigee, CA Layer 7 API Gateway or similar.
- Experience in Git and CI/CD tools like Jenkins / Bamboo and knowledge of DevOps processes
- Experience in AWS Cloud, Java, Terraforms , Oracle database will be an advantage.
- First degree level (Bachelors degree) or equivalent
- Knowledge of the financial service industry
About The Company
Fidelity International
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
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