11+ years of experience in supporting MES and Ignition systems within manufacturing environments. Hands-on experience with PLCs, SCADA, and MES systems integration. Familiarity with industrial communication protocols such as OPC, MQTT, and Modbus. Proficiency in configuring, maintaining, and troubleshooting Ignition & MES Experience with SQL databases and scripting for Ignition. Understanding of ISA-95 architecture and MES/OT integration layers. Familiarity with IT/OT convergence, network architecture, and cybersecurity standards.

Deployment and Integration: Assist in deploying new features, configurations, and integrations for FactoryTalk and Ignition systems. Collaborate with cross-functional teams to ensure smooth communication between Ignition, PLCs, MES and ERP systems. Troubleshooting and Issue Resolution: Analyze system logs and conduct root cause analysis for system issues and malfunctions. Resolve hardware and software issues related to MES and OT systems. Ensure minimal production downtime by providing timely and effective support during system failures. Documentation and Reporting: Maintain comprehensive documentation for troubleshooting processes, system configurations, and changes. Generate and share periodic performance reports, including system availability and uptime metrics. Training and Stakeholder Collaboration: Train plant personnel and operators on effective use and best practices for MES systems. Collaborate with vendors and external partners to escalate and resolve complex issues. Compliance and Best Practices Ensure systems adhere to corporate IT/OT policies and standards, including cybersecurity protocols. Stay updated with the latest developments in MES, Ignition and PLC technologies.