Specific Responsibilities May Include:

• Collaborates with senior leadership to understand the organization's goals and strategy related to people planning, engagement, retention and performance.
• Lead the definition, creation and implementation nationally of HR policies, processes, systems integration evolution, training, initiatives, and surveys to support the organization's human resource compliance and strategy needs.
• Guide, facilitate and partner with HR team on program implementation.
• Administers or oversees the administration of human resource programs including, but not limited to, performance and talent management, productivity, recognition, culture, leave of absence; disciplinary matters; disputes and investigations, training, development and team member wellness (occupational health and safety).
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization's human resource information system (HRIS) or talent management system.
• Monitors and ensures the organization's compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
• Compile, understand and articulate to senior leadership key trends and market directions for various HR areas that are used to shape strategy
• Drive a high performing, highly engaged workforce through effective and measurable leadership activities including engagement and recognition, completion of quality performance process, knowledge transfer, etc.
• Direct overall budget, scorecard, metrics and capacity model development and identification
• Facilitates professional development, training, activities for HR team
• Performs other duties as required or necessary to drive business success

Required Experience:

• 4+ years in a leadership position
• 6+ years of progressive Human Resources experience in a similar role with similar degree of responsibilities
• Experience with a variety of HR disciplines including employee relations, performance management, recruitment, resource planning, compensation, employee engagement, benefits, and learning/development
• A proven track record of effective decision making within a program and project management framework
• Effective research and analytic skills with the ability to draw conclusions and provide solid recommendations
• Experience engaging all levels of an organization in a collaborative and confident style that engenders credibility
• Experience in implementing strategic organizational changes

Required Knowledge, Skills and Abilities:

• Thought leadership and coaching.
• Ability to understand and relate to people of all levels of the company, while providing coaching, advice, support and guidance.
• A leadership style characterized by goal setting, coaching, performance management, employee development, recognition and engagement.
• Strong leadership necessary to drive successful collaboration across a highly matrixed enterprise; visible champion and spokesperson for change
• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

Preferred Experience, Skills & Competencies:

• Experience working in a contact/call center setting
• Workday or other HRMS software experience
• Bachelor's degree in Human Resources, Business Administration, or related field required; Masters degree preferred

Other skills:

• Critical thinker with excellent problem solving skills
• Excellent written and oral presentation skills
• Self-motivated - able to work autonomously and effectively
• Effective time management, organizational and presentation skills
• Negotiation and contract management skills.
• High personal standards of integrity, empathy, and confidentiality
• Change resiliency.
• Interpersonal, consultative and negotiation skills

Business Acumen

• Comfortable dealing with day-to-day issues and yet still able to see the big picture and long term impacts of decision making
• Ability to effectively advise, recommend, and present requirements and solutions to problems and effectively cope with ambiguity
• Ability to anticipate the long term impact of all decisions and take a broad approach to problem solving
• Ability to ensure that the business receives timely and satisfactory support
• Courage to make tough decisions and stand behind them
• ability to have crucial conversations even if they are uncomfortable

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork