Experience: 10-16years

Location: Pune, Hybrid

Job Description:

About this Role

The Business Consultant role sits within VOIS Business Operations and Transformation, specifically in the Business Excellence team. This team is composed of high-performing professionals who bring differentiated expertise in process engineering, digital transformation, and operational excellence. In this role, the individual will support business leaders in defining and delivering structured change that enhances operational performance and improves customer outcomes. The position focuses on leading diagnostics, identifying improvement opportunities, and translating business needs into clear, actionable roadmaps and requirements.

Who are you

You are a structured problem solver with a strong customer focus and a commitment to delivering measurable outcomes. You bring experience in operational excellence or transformation roles and are comfortable working across business and technology teams. You communicate clearly, facilitate collaboration effectively, and are able to influence stakeholders using evidence-based insights. You take ownership of deliverables, demonstrate sound judgement, and approach challenges with a mindset of continuous improvement and adaptability.

What you will do

• Lead structured discovery sessions to define business problems, identify root causes, quantify impact, and uncover improvement opportunities.
• Design target processes and develop pragmatic roadmaps aligned with strategic priorities, delivery constraints, and measurable outcomes.
• Build robust business cases and options assessments covering value, cost, risks, dependencies, and feasibility.
• Facilitate stakeholder workshops to build alignment, support decision-making, and manage trade-offs.
• Define benefit measures and tracking approaches; support performance reporting and value assurance post implementation.
• Partner with programme and delivery teams to translate business intent into executable requirements and delivery plans.
• Provide concise insights and recommendations to governance forums, enabling effective risk management and timely decisions.
• Contribute to capability development through knowledge sharing, standardisation, and continuous improvement practices.

What skills you need

Core Skills

• Structured discovery and diagnostic techniques (problem definition, root cause analysis, impact quantification)
• Business process optimisation and end-to-end process design
• Operating model and target state design (roles, governance, controls, ways of working)
• Business case development (value, cost, risks, dependencies, feasibility, investment trade-offs)
• Benefits realisation and performance measurement (KPIs, baselines, value tracking)
• Change impact assessment and adoption planning
• Continuous improvement and quality management (Lean, standardisation, controls)
• Automation and digital opportunity evaluation (workflow/RPA, process mining insights)
• Governance insights and decision support (options, recommendations, risk assessment)
• Service performance management (SLAs, OLAs, KPIs) and operational readiness
• Requirements and value definition (user stories, acceptance criteria, outcome measures)
• Stakeholder engagement across business and technology teams

Soft Skills

• Clear and structured communication suitable for senior stakeholders
• Facilitation and workshop design to enable alignment and decision-making
• Cross-functional collaboration and relationship management
• Analytical thinking and structured problem-solving
• Customer-focused mindset with emphasis on measurable outcomes
• Influencing and negotiation to manage trade-offs effectively
• Accountability and ownership of deliverable quality

Experience

• 58 years’ experience in consulting, operational excellence, transformation, or business change roles
• Demonstrated experience in end-to-end process improvement, business case development, and stakeholder facilitation
• Exposure to telecommunications or shared services environments is advantageous

Preferred Tools & Certifications

• Lean Six Sigma Green Belt or equivalent (desirable)
• Prosci® Change Management or equivalent (desirable)
• Advanced MS Excel, PowerPoint, and data visualisation tools (e.g. Power BI)
• Exposure to process mining and automation tools (e.g. Celonis, UiPath, Automation Anywhere)

What skills you will learn

• Advanced process transformation techniques within a global organisation
• Practical application of digital and automation tools in business optimisation
• Strategic roadmap development aligned with organisational priorities
• Stakeholder facilitation at senior leadership levels
• Governance and decision-support practices in complex programmes
• Value tracking and benefits realisation in large-scale transformation initiatives