GXP API testing-professional
Bahwan CyberTek
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Job Description
We are looking for a skilled Helpdesk Support professional with technical support experience in troubleshooting computer systems, hardware, and software. The ideal candidate should have strong communication and documentation skills, with the ability to handle end-users and situations. This position is located in Bahwan CyberTek.
Roles and Responsibility
- Provide technical assistance and support related to computer systems, hardware, or software.
- Respond to queries via phone, email, or in-person, run diagnostic programs, isolate problems, and determine solutions.
- Write training manuals, train users, and maintain reports.
- Route problems to next-level support when necessary.
- Troubleshoot and resolve user issues efficiently.
- Document all interactions and resolutions.
Job Requirements
- Technical support experience in troubleshooting computer systems, hardware, and software.
- Strong communication and documentation skills.
- Ability to handle end-users and situations effectively.
- Training and escalation management skills.
- Knowledge of MCP/MSCE/MSCA or HDI CSS ITIL V2 or V3.
- Any Graduate degree.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
About The Company
Bahwan CyberTek
Driving Digital Transformation Established in 1999, Bahwan CyberTek (BCT) is a global provider of digital transformation solutions in the areas of Predictive Analytics, Digital Experience and Digital Supply Chain Management, and has delivered solutions in 20 countries across North America, the Middle East, Far East, Africa and Asia. Driving innovation through outcome-based business models, proven and powerful IP solutions, BCT is a trusted partner for over 1000+ customers, including Fortune 500 companies. With strong capabilities in Digital Technologies, BCT has over 4000 associates with technical and domain expertise, delivering solutions to the Oil & Gas, Telecom, Power, Government, Banking, Retail and SCM / Logistics verticals. With a focus on joint innovation, BCT has partnered with leading global technology organizations such as TIBCO, SingleStore, Oracle, IBM and Tekion to deliver differentiated value to customers. BCT is recognized at CMMi level 5 and is an ISO certified organization.
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