Key Responsibilities

• Oversee daily Food & Beverage operations, including menu planning and banqueting/food court management
• Ensure excellent customer service for internal and external stakeholders
• Manage Facilities operations: Housekeeping, Pantry, Mailroom, Cleaning, Landscaping, and Parking teams
• Space & Access Management: Optimize space utilization, manage moves, upgrades, and maintain records
• Coordinate with vendors/professionals for repairs, maintenance, and equipment upkeep
• Conduct regular inspections to ensure building functionality and safety compliance
• Ensure adherence to local and industry safety standards
• Audit Management: Handle internal & external audits, engagement audits, documentation, and closure of observations/NCs within defined SLAs
• Plan and conduct training programs on safety, emergency procedures, and best practices
• Ensure effective utilization of resources across facilities, banqueting, and F&B areas

Required Skills & Abilities

• Strong analytical, problem-solving, and organizational skills
• Excellent verbal and written communication
• High attention to detail with a customer-oriented mindset
• Ability to manage multiple priorities and meet deadlines
• Proficiency in MS Office 365 and tools used for inspections and facilities management
• Flexible to work extended or non-standard hours as required

Qualifications & Experience

• BSc in Hotel Management
• 5+ years of experience in 5-star hotels, IT companies, or hospitality sectors

Strong interpersonal skills with the ability to work collaboratively across teams and stakeholders