Expert Support Engineer - Blue Yonder Enterprise Supply Chain Planning(ESP), BY Demand Planning, BY Fullfilment & PLSQL
Blue Yonder
We do not know your resume yet
Upload your resume to unlock your actual match score and identify important JD keywords before applying.
Recruiters may search these ATS Keywords in your resume
Keywords
Job Description
The WGS planning team supports global enterprise customers running mission-critical ESP solutions on Blue Yonder SaaS platforms.
Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives.
You Will Work Closely With
- Planning SMEs
- Platform Engineering teams
- Product Development teams
- Customer architects
- Integration teams
Our Current Technical Environment
- Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL
- Application Architecture: MOCA, PageBuilder and Integrator
- Cloud Architecture: MS Azure
- Databases – Oracle / SQL Server
Escalation Ownership
- Resolve complex Demand & Fulfillment solution issues
- Lead root cause analysis for production defects
- Own solution stability improvements
- Partner with engineering teams for fixes
Act as SME for
- ESP
- Improve platform reliability Drive recurring issue elimination
- Enhance service adoption and consumption
Provide Technical Leadership During
- customer upgrades
- rollouts
- patch deployments
- post-go-live stabilization
- Document recurring issues
- Build reusable troubleshooting patterns
- Publish knowledge base articles
- Support internal enablement
Must Have Requirements:
- 10+ years SaaS / enterprise application support
- 6+ years Supply Chain Planning domain experience in BY
- Strong exposure to ESP module (any engine)
Technical Skills:
- Oracle SQL / PL-SQL
- Unix / Linux environments
- Shell / Python scripting
- Production troubleshooting workflows
- Integration debugging
Candidate Should Understand
- Incident management
- Problem management
- Change management
- SLA handling
- Ticket lifecycle ownership
- Excellent communication skills
- Customer-facing support capability
Nice to Have:
Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
About The Company
Blue Yonder
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit. EEO Statement Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work. View the current Labor Condition Applications, as displayed in compliance with the regulations of the United States Department of Labor. Blue Yonder endeavors to make blueyonder.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiting at (480) 308-3000 or accommodations@blueyonder.com.
How to Apply Better for This Job
This section explains the correct next step without forcing sign-in immediately.
Check ATS score before applying
Scan your resume for ATS readability, formatting issues, missing sections, weak keywords, and content gaps.
Customize your resume for this JD
Match your resume with the job description and add go , doe , git , sla , sql , keywords where they fit naturally.
Find similar jobs too
Do not depend on one opening. Use your resume to find similar frontend jobs across relevant job platforms.
Ready with your customized resume?
Once your resume includes the right skills and is ATS-friendly, you can apply directly on the source platform.
Market Insights:Best Logistics Coordinator Jobs in India
Find the latest Logistics Coordinator jobs across top Indian cities. Compare job counts by location and apply where hiring demand is higher.