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Expert Support Engineer - Blue Yonder Enterprise Supply Chain Planning(ESP), BY Demand Planning, BY Fullfilment & PLSQL

Blue Yonder

BangaloreFull timeNaNNot Disclosed

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Job Description

Scope

The WGS planning team supports global enterprise customers running mission-critical ESP solutions on Blue Yonder SaaS platforms.

Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives.

You Will Work Closely With

  • Planning SMEs
  • Platform Engineering teams
  • Product Development teams
  • Customer architects
  • Integration teams

to ensure stable and scalable solution operations.

Our Current Technical Environment

  • Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL
  • Application Architecture: MOCA, PageBuilder and Integrator
  • Cloud Architecture: MS Azure
  • Databases – Oracle / SQL Server

What You’ll Do

Escalation Ownership

  • Resolve complex Demand & Fulfillment solution issues
  • Lead root cause analysis for production defects
  • Own solution stability improvements
  • Partner with engineering teams for fixes

Solution Expertise

Act as SME for

  • ESP

Customer Solution Stability

  • Improve platform reliability Drive recurring issue elimination
  • Enhance service adoption and consumption

Deployment & Upgrade Support

Provide Technical Leadership During

  • customer upgrades
  • rollouts
  • patch deployments
  • post-go-live stabilization

Knowledge Engineering

  • Document recurring issues
  • Build reusable troubleshooting patterns
  • Publish knowledge base articles
  • Support internal enablement

What We Are Looking For

Must Have Requirements:

  • 10+ years SaaS / enterprise application support
  • 6+ years Supply Chain Planning domain experience in BY
  • Strong exposure to ESP module (any engine)

Expert-level

Technical Skills:

  • Oracle SQL / PL-SQL
  • Unix / Linux environments
  • Shell / Python scripting
  • Production troubleshooting workflows
  • Integration debugging

Process Knowledge

Candidate Should Understand

  • Incident management
  • Problem management
  • Change management
  • SLA handling
  • Ticket lifecycle ownership
  • Excellent communication skills
  • Customer-facing support capability

Experience With

Nice to Have:

Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About The Company

Blue Yonder

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit. EEO Statement Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work. View the current Labor Condition Applications, as displayed in compliance with the regulations of the United States Department of Labor. Blue Yonder endeavors to make blueyonder.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiting at (480) 308-3000 or accommodations@blueyonder.com.

Company Size5000-10000
Founded1985
HeadquartersScottsdale, Arizona
IndustrySoftware Development
TypePrivately Held
SpecialitiesDemand Forecast & Replenishment, Price Optimization, Artificial Intelligence, Retail, Learning Solutions, Warehouse Management, Transportation Management, Supply Chain Planning, Category Management, and Order Management

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