Job Description

• The person will be responsible for all aspects of Incident Management and support for HR operations utilizing best practice processes to include Incident Management, Service Request, Problem Management, Knowledge Management.
• Responsible for continuous improvement of services provided, ensuring appropriate coverage is in place, daily reporting, broad program awareness of trends, efficient escalation to tiers 2 and 3, and meeting customers SLAs.
• Flexible in the Work time zone, this position will answer requests from all over the Globe.
• Helps maintain data integrity in HR systems by running queries and analyzing data.
• Works closely with the HRIS GBS team to support end-to-end testing of upgrades, change requests, and others.
• Ensure regular connection and governance with key stakeholders in the organizational hierarchy.
• Works closely with the integration technical team to support interface errors with the help of local HRBPs if necessary.
• Understand all the HRIS applications features and functionalities to better manage operations and issue resolution.

You are meant for this job if:

• Overall, 1 to 2 years experience with HRIS/ HRMS systems, not mandatory but good to have.
• Mandatory: The person must have some experience in HR systems and integrated HR applications.
• Experience in managing SAP SuccessFactors will be an added advantage.
• Good written and verbal communication skills.

Skills

• Communication

Leadership Competencies

• Act with Agility
• Adopt a Growth Mindset
• Create Inclusive Culture
• Cross Functional Connectivity
• Demonstrate Customer Intimacy