Job description

Summary

• With ServiceNow as our global platform, we are committed to continuous improvement, optimizing system functionality, and enhancing the user experience. This role plays a key part in analyzing root causes of system issues, identifying solutions, and preventing future occurrences. You will report to our ERP Business Process manager.

Responsibilities

Business Analysis & Process Improvement

• Collaborate with stakeholders to define, develop, and document business requirements, objectives, and system specifications.
• Analyze existing systems and processes, leveraging data insights to recommend improvements.
• Ensure that proposed solutions align with business goals and drive efficiency.

System Optimization & Troubleshooting

• Investigate and diagnose system issues, implementing effective solutions.
• Monitor system performance to identify trends and proactively address potential problems.
• Provide timely communication to users regarding issue resolution and system updates.

Project Implementation & Execution

• Lead and/or participate in the planning and execution of system implementation projects.
• Track project milestones, ensuring timely delivery of solutions.
• Coordinate with cross-functional teams to ensure smooth adoption of enhancements.

Oracle Fusion Cloud SCM & ERP Expertise

• Utilize deep knowledge of Oracle Fusion Cloud SCM & ERP to drive system improvements.
• Serve as a subject matter expert, guiding users on best practices and system capabilities.
• Work closely with IT and business teams to align system functionality with operational needs.

Stakeholder Collaboration & User Training

• Partner with business units to understand challenges and translate them into technical solutions.
• Conduct training sessions to ensure users are equipped with the knowledge to maximize system efficiency.
• Foster a culture of continuous learning and process optimization.

Requirements

• Bachelor s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Strong knowledge of Oracle Fusion Cloud SCM & ERP systems and processes.
• Excellent analytical, interpersonal, and communication skills with the ability to collaborate effectively in a team environment.
• Proven ability to coordinate mid-size, multi-department projects with management oversight.
• 4-6 years of experience in a functional role within a manufacturing company, utilizing purpose-implemented business systems.
• Minimum of 2 years of experience in project-oriented operations focused on process redesign and/or business system support.
• Ability to work primarily during normal Eastern Standard Time business hours, with flexibility as needed based on project requirements.