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Developer (Sales and Service)
R Systems
linkedin
Noida, Uttar Pradesh, India
8-10 years
Not Disclosed
Full time
04 May 2026
Top Skills:
Access ControlAgileAlmArchitectureAutomationAzureAzure DevopsBuild AutomationBusiness Process FlowC#Case ManagementCi/cd PipelineCode ReviewCrmCustomer ServiceCustomer SupportData ManagementData MigrationData QualityData SynchronizationDynamic 365EnterpriseErp SystemForecastingGovernanceJavascriptMicrosoft Dynamic 365Pipeline ManagementRest ApisSaleSale DevelopmentSale OperationScriptingScrumTechnical DocumentationUiUnit TestingUser Experience

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Job Description iconJob Description
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Job Title

Microsoft Dynamics 365 Developer – Sales & Service

Role Summary

We are seeking a skilled Microsoft Dynamics 365 Developer with strong hands‑on experience in Dynamics 365 Sales and Customer Service. The developer will be responsible for designing, building, customizing, and integrating CRM solutions that support sales automation, customer support operations, and scalable service experiences using Dynamics 365 and the Power Platform.

Key Responsibilities

Dynamics 365 Sales Development

Develop and enhance Dynamics 365 Sales solutions

Customize And Extend:

Leads, opportunities, accounts, and contacts

Sales processes and pipeline management

Quotes, orders, and forecasting functionality

Implement business rules, workflows, and custom logic to support sales operations

Dynamics 365 Customer Service Development

Develop and customize Dynamics 365 Customer Service solutions

Implement And Support:

Case management and routing logic

SLAs, entitlements, queues, and escalation rules

Knowledge management features

Support omnichannel service capabilities (chat, email, voice, portals) where applicable

Custom Development

Develop And Maintain:

Dynamics 365 CRM (Sales , service and Marketing)

C# plugins and custom workflows

JavaScript for form scripting and UI enhancements

Optimize CRM performance and support complex business rules

Follow best practices for secure, maintainable, and scalable development

Power Platform Development

Build automation using Power Automate

Develop extensions using Power Apps (Model‑Driven and Canvas)

Implement custom components and enhance user experience

Follow Power Platform governance and ALM standards

Integrations & APIs

Design And Implement Integrations Between Dynamics 365 And:

ERP systems

External applications and third‑party tools

Use REST APIs, custom connectors, and Azure integration services

Ensure reliable data synchronization and error handling

Data Management & Security

Support CRM data model design and entity relationships

Implement and maintain security roles, field‑level security, and access controls

Assist with data migration, validation, and data quality initiatives

Testing, Deployment & Support

Perform unit testing and support integration and UAT testing

Participate in deployment activities across Dev, Test, UAT, and Production environments

Troubleshoot and resolve production issues

Create and maintain technical documentation

Collaboration & Agile Delivery

Work Closely With:

Technical Leads and Solution Architects

Business Analysts and Functional Consultants

Participate in Agile / Scrum ceremonies and sprint delivery

Contribute to technical design discussions and code reviews

Required Skills & Qualifications

Core Technical Skills

Strong hands‑on development experience with Microsoft Dynamics 365 CRM

Proven Expertise In:

Dynamics 365 Sales

Dynamics 365 Customer Service

Deep understanding of CRM entities, forms, views, and business process flows

Development Skills

Strong Proficiency In:

Strong hands‑on development experience with Microsoft Dynamics 365 CRM

Experience With:

Power Automate

Power Apps

Knowledge of REST APIs and CRM extensibility

Understanding of Dataverse architecture and security model

Soft Skills

Strong analytical and problem‑solving skills

Good communication and teamwork abilities

Ability to work independently and in cross‑functional teams

Education & Experience

Bachelor’s degree in Computer Science, IT, or related field

3–8+ years of experience in Dynamics 365 / CRM development

Preferred / Nice‑to‑Have

Experience with enterprise‑scale Sales and Service implementations preferred

Microsoft Certifications:

PL‑400: Power Platform Developer

MB‑210: Dynamics 365 Sales Functional Consultant

MB‑230: Dynamics 365 Customer Service Functional Consultant

Experience With:

Omnichannel for Customer Service

Power Pages / Customer Portals

Exposure to Azure DevOps and CI/CD pipelines

Strong hands‑on development experience with Microsoft Dynamics 365 CRM

Job Title

Microsoft Dynamics 365 Developer – Sales & Service

Role Summary

We are seeking a skilled Microsoft Dynamics 365 Developer with strong hands‑on experience in Dynamics 365 Sales and Customer Service. The developer will be responsible for designing, building, customizing, and integrating CRM solutions that support sales automation, customer support operations, and scalable service experiences using Dynamics 365 and the Power Platform.

Key Responsibilities

Dynamics 365 Sales Development

Develop and enhance Dynamics 365 Sales solutions

Experience With:

Power Automate

Power Apps

Knowledge of REST APIs and CRM extensibility