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LinkedinPosted on 2026-05-19
Hempel A/S Logo

D365 Customer Engagement (CE) Functional Consultant

Hempel A/S

PuneFull time5-10 yearsNot Disclosed

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crmdoefuturerecruitmentazure devopssystem designcontact centreagile methodology + 8 more

Job Description

Our CRM platform continues to expand in both size and complexity. We are introducing new modules, such as the Contact Centre, onboarding additional departments, and supporting a broader range of business processes. Looking ahead to 2026, we have several approved strategic projects on the horizon. Sounds interesting? If yes, then you could be our D365 CE Functional Consultant!

Are You Looking to Build a Career That Contributes to a Brighter Future?

  • Project Management & Stakeholder Collaboration

Independently lead and execute project activities in line with approved project scope and funding. Act as a liaison between business teams, IT and technical developers, serving as the main point of contact for external developers. Adherence to Hempel project model.

  • Business Analysis & Requirement Gathering

Translate Business requirements into Digital solutions combining business needs with the latest technology offerings whilst ensuring alignment with overall Hempel strategy and Enterprise Architecture guidelines.

  • System Design & Configuration

Obtain specialist knowledge/SME for selected areas of our MS CRM/FSM solution. Identify process and efficiency improvement opportunities using OOTB capabilities.

  • Functional System Ownership

Ensure robust and maintainable solutions, preventing and attending to technological debt. Conduct System Integration Testing and Initial User Acceptance Testing prior to releasing functionality to the business for final User Acceptance Testing.

  • Knowledge Management & Team Collaboration

Promote knowledge sharing, create documentation and actively engage and assist other team members.

What Are We Looking For?

  • Master degree within Information Technology or similar
  • Minimum 5+ years of experience working with M365CE involving engagement with business stakeholders.
  • Familiarity with User Acceptance Testing (UAT), Agile methodologies and experience using Azure DevOps or similar tools.
  • Project management experience with strong attention to details and execution.
  • A strong interest in the latest MS D365CE offerings and best practices
  • Experience working in an international environment with teams and stakeholders in multiple locations and across time zones
  • Professional proficiency in written and spoken English

Does This Sound Like a Match?

Click the ‘Apply for position’ button and submit your CV and application letter in English via our recruitment system.

Application due

2026-05-31

Seniority Level

Mid-Senior level

Job Functions

Consulting, Information Technology

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

About The Company

Hempel A/S

As a world-leading supplier of trusted coating solutions, Hempel is a global company with strong values, working with customers in the decorative, marine, infrastructure and energy industries. Hempel factories, R&D centres and stock points are established in every region. Hempel’s paints and coatings protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers’ businesses. They help minimise maintenance costs, improve aesthetics and increase energy efficiency. At Hempel, our purpose is to shape a brighter future with sustainable coating solutions. We firmly believe that we will succeed as a business only if we place sustainability at our heart. Not only is it the right thing to do, it will strengthen our competitive position, make ourselves more resilient and reduce our risk. Hempel was founded in Copenhagen, Denmark in 1915. It is proudly owned by the Hempel Foundation, which ensures a solid economic base for the Hempel Group and supports cultural, social, humanitarian and scientific purposes around the world.

Company Size5000-10000
Founded1915
HeadquartersKgs. Lyngby, Copenhagen, .
IndustryChemical Manufacturing
TypePrivately Held
SpecialitiesProtective coatings, Marine, Coatings, Marine coatings, Silicone coatings, Hull performance, Fuel efficiency, Corrosion protection, Industrial coatings, Energy efficiency, Yacht coatings, Marine paint, Decorative paint, Fouling-release coatings, Passive fire protection, Antifouling coatings, Tank linings, Thermal insulation coatings, Wind turbine coatings, and Paint

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