Roles and Responsibilities :

• Handle international calls from customers, providing exceptional customer service and resolving their queries efficiently.
• Process incoming calls, emails, and chats related to US processes such as visa applications, immigration services, and travel documentation.
• Provide accurate information on various products and services offered by the company to customers in a timely manner.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-4 years of experience in an international BPO environment with expertise in handling international voice process (US process).
• Strong knowledge of inbound voice process, including English language proficiency for clear communication with clients.
• Experience working in an international call center setting with exposure to multiple accents and dialects.