Customer Account Manager - Hot roll
JSW Steel
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Keywords
Job Description
Role
Customer Account Manager Hot Roll
Location
Navi Mumbai
Purpose - Why does this role exist ?
Responsible for sales & revenue for Flat products in Hot roll in the Retail Segment. To achieve sales & revenue targets to the Retail segment for flat products. Achieve sales operations objectives, sales planning & execution, market and product development, drive customer satisfaction, work closely with plant teams to ensure customer delight, exercise credit control as per company policy, monthly sales and collection planning, sales forecasting, Inventory management for the distributor for flat products , complaint handling and resolution, managing andf improving customer relationship , monitor and control channel finance requirements for the customers, . Continuous competition assessment to strengthen market intelligence by way of knowing their pricing, key strategic move etc. Manage product training requirement of the distributor sales team to enable them to understand JSW brand and product positioning and features in relevant context.
Key Result Areas (Key Performance Indicators)
- Exercising Credit control and collection of money as per company policy
- Distributor engagement through MoU, shopee management
- Higher level distributor engagement through Identifying prospecting and executing JSW Explore
- End Customer relationship management through distributor
- Market development / Product approvals through specification activites
- Driving distributor towards complete exclusivity for JSW products to ensure higher wallet share and engagement
- Complaint handling Retail Sales for Flat Products hot roll in assign Metro/A class/B class cities/ territories
- Sales & collection planning & management
- and resolution in coordination with AE and RCFT team
- Customer Satisfaction and management
- Competition Tracking
Critical Tasks
KRAs and Key Activities
- Retail Sales for Flat Products
- Drive sales of flat product sales to Retail customers in assigned Metro/A class/B class cities/ territories. Make monthly sales plan, execute strategies to achieve sales. Drive to achieve sales/NSR/Collections targets
- Customer & End Customer Relationship Management
- Manage relationship with the customers and end customers across all levels . Drive Customer Relationship , product approvals and favorable credit and supply norms. Facilitate meetings of Sales Leadership team with management team/promoter (of distributor organization) for high level relationship building.
- Sales & operations planning & management
- Achieve sales operations objectives on all parameters including order book, order servicing, supply chain, credit ageing, stock ageing, share of business, market share.
- Credit Control
- Ensure strong credit controls and monitoring of accounts receivable and adherence to the credit policies of the company. Regular reconciliation of accounts.
- MoU & Shopee Management
- Drive MoU planning & monitoring for the customer. Manage Shopee contract, refurbishment and Improvement.
- Inventory management and OTIF
- Manage inventory levels of customer stocks at plants / yards. Manage stock within age norms with related departments like CSD, PPC, Finance and SCM.
- Complaint management and resolution
- Work closely with all concerned departments for timely resolution of complaints. Ensure no open complaints beyond the timelines defined as per company policy.
- Customer Satisfaction and management
- Ensure highest levels of customer satisfaction. Drive activities to ensure high CSI scores as per CSI survery and action plan. Work closely with plant teams to ensure customer delight
- Competition tracking
- Continuous competition assessment to understand, pricing & marketing strategies.
Decision making authority (Decisions expected)
- Annual / Monthly Sales planning for the assigned set of customeres
- Production Orders & Stock levels at all yards and plants
- Prioritization & Allocation of finished goods
- Complaint management
Educational Background and Work Experience
- MBA from a premier institute, graduate in Engineering
- Minimum 5-8 years experience in front end sales role, with distributors/channel/retaileres in B2B industries
Competencies
Functional knowledge of Sales, Interpersonal effectiveness, Ownership & Drive for results, , Negotiation, Creative & Innovation, Techno-commercial Acumen, Presentation & communication Skills, Sales Planning,
Key Success Factors Challenges
- Product & market knowledge
- Competition mapping & tracking
- Analytical thinking
- Negotiation Skills & conflict resolution
About The Company
JSW Steel
Over the last 35 years, we have partnered the country in its journey to self-reliance, by embracing sustainability, adopting cutting-edge technology and having innovation and R&D initiatives at the heart of our culture. From humble beginnings with a single plant in 1982, we are now India's leading manufacturer of value-added and high-end steels. Our plants in Karnataka, Tamil Nadu and Maharashtra have a total capacity of 29.7 MTPA, and we are scaling up existing plants and opening new ones to take that figure to 40 MTPA. Globally, we own a plate and pipe mill in the US, and mining assets in the US, Chile and Mozambique. But we're not ones to rest on our laurels. Driven by decades of experience and a dynamic culture, we constantly seek new ways to revolutionize steelmaking. To begin with, we integrate sustainability into everything we do. We benchmark our business vision and governance systems, manufacturing and sales processes, and even our customer and community engagement initiatives, against global best-in-class standards. We bolster these sustainability initiatives, by staying on the cutting edge of technology. It's a strategy that has helped us create the largest product portfolio in India, and at the same time, become India's largest exporter of steel with a presence in more than 100 countries. Today, nearly 40% of our products are high-value steels, a figure we intend to take up to 50% soon. We’ve made this technological prowess possible with a relentless focus on innovation and R&D. It has helped us stay ahead of competition, customise our offerings as per client requirements, partner with global leaders such as JFE Steel, Marubeni Itochu Steel, Praxair and Severfield Rowen Plc. to be cost-efficient, and be seen worldwide as a purveyor of high-end, value-added steel.
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