Top Skills:
LmsSalesforceFinancial ServicesConsultingTroubleshootingDebuggingMonitoringLoansAssuranceAgileAdministrationAgileBankingCloudData MonitoringFinancial ServiceGovernanceIssue ManagementIssue ResolutionRoot Cause AnalysisSalesforceSalesforce ConfigurationSalesforce Sale CloudService QualitySlaSoqlStakeholder CommunicationTroubleshootingWorkbench
The opportunity : Consultant-National-Tech Consulting-CNS - TC - Digital Engineering - New Delhi
Your key responsibilities
Technical Excellence
- Salesforce L2 Support Engineer responsible for Incident resolution, root cause analysis and system stability of Salesforce applications. The role at as a bridge between L1 support and L3/engineering teams, ensuring quick turnaround on issues while maintaining high service quality and SLA adherence. Key Responsibilities : 1. Incident Issue Management. 2. Root Cause Analysis (RCA) 3. Salesforce Configuration Fixes. 4. Integration Data Monitoring 5. Release Change Support 6. Stakeholder Communication. 7. Documentation Governance.
- Required Skills : 1. Strong knowledge on Salesforce Sales Cloud / Service cloud. 2. Flows, Validation Rules, Profiles Permission sets. 3. Reports Dashboards. 4. Basic understanding of Apex SOQL (for debugging) Data Loader / Workbench.
- Domain (Preferred) 1. Banking / Financial Services (Loans, LOS, LMS) 2. Understanding of Loan onboarding lifecycle.
- Soft Skills: 1. Strong analytical and troubleshooting mindset. 2. Good communication with business tech teams. 3. Ability to handle pressure in production environment. 4. Ownership and accountability for issue resolution.
Skills and attributes
To qualify for the role you must have
Qualification
- Any Bachelor degree
Experience
- Salesforce Support / Administration (1-2 years)
What we look for
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Consultant - Tech Consulting - Digital Engineering
EY
naukri
New Delhi
1-2 years Not Disclosed
Full time
01 May 2026
Top Skills:
LmsSalesforceFinancial ServicesConsultingTroubleshootingDebuggingMonitoringLoansAssuranceAgileAdministrationAgileBankingCloudData MonitoringFinancial ServiceGovernanceIssue ManagementIssue ResolutionRoot Cause AnalysisSalesforceSalesforce ConfigurationSalesforce Sale CloudService QualitySlaSoqlStakeholder CommunicationTroubleshootingWorkbench
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Job Description
Download Resume The opportunity : Consultant-National-Tech Consulting-CNS - TC - Digital Engineering - New Delhi
Your key responsibilities
Technical Excellence
- Salesforce L2 Support Engineer responsible for Incident resolution, root cause analysis and system stability of Salesforce applications. The role at as a bridge between L1 support and L3/engineering teams, ensuring quick turnaround on issues while maintaining high service quality and SLA adherence. Key Responsibilities : 1. Incident Issue Management. 2. Root Cause Analysis (RCA) 3. Salesforce Configuration Fixes. 4. Integration Data Monitoring 5. Release Change Support 6. Stakeholder Communication. 7. Documentation Governance.
- Required Skills : 1. Strong knowledge on Salesforce Sales Cloud / Service cloud. 2. Flows, Validation Rules, Profiles Permission sets. 3. Reports Dashboards. 4. Basic understanding of Apex SOQL (for debugging) Data Loader / Workbench.
- Domain (Preferred) 1. Banking / Financial Services (Loans, LOS, LMS) 2. Understanding of Loan onboarding lifecycle.
- Soft Skills: 1. Strong analytical and troubleshooting mindset. 2. Good communication with business tech teams. 3. Ability to handle pressure in production environment. 4. Ownership and accountability for issue resolution.
Skills and attributes
To qualify for the role you must have
Qualification
- Any Bachelor degree
Experience
- Salesforce Support / Administration (1-2 years)
What we look for
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.