Top Skills:
Data ManagementAnalyticsSalesforceAndroidConsultingTechnical SupportTroubleshootingWindowsBusiness IntelligencePerformance ManagementArticleCall HandlingCloudComplianceCustomer SatisfactionSaasSalesforceSlaTechnical SupportTroubleshooting
Role Summary
As a Consultant in our Consulting team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You ll:
- Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
- Develop solution using Salesforce configure and customization features.
- Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
- Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
- Builds knowledge in a sector by contributing to relevant firm initiatives and eminence, and/or by attending sector conferences
- Applies awareness of global trends to address client needs and enhance recommendations
- Understands the impact of emerging technologies on relevant functions and processes
Required Skills Experience
- 5 years of technical support or help desk experience.
- Experience of working on Salesforce or exposure to SaaS/cloud based applications.
- Clear spoken English and Hindi, active listening, empathy, and the ability to explain technical concepts to non technical users.
- Experience with Windows, Word and Excel and communication tools like Teams, Zoom.
- Strong written skills for clear ticket notes.
- Willingness to learn new releases quickly and adapt to evolving procedures.
Education - Any Graduate
Key Responsibilities
Answer inbound calls, chat, or email tickets promptly.
Gather clear, concise details about the issue (platform, steps taken).
Follow documented troubleshooting scripts to reproduce the reported problem.
Use available tools and knowledge base articles to identify root causes.
- Apply known fixes or work arounds based on your product knowledge.
- Verify with the customer that the issue is resolved before closing the case.
- When a problem cannot be solved at Tier 1, create a high quality escalation ticket for Tier 2 / 3:
- Meet or exceed SLA targets for response, resolution, and customer satisfaction (CSAT).
- Adhere to call handling best practices and compliance guidelines.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Consultant | Salesforce | | Sales & Service
Deloitte Consulting
naukri
Mumbai
5-10 years Not Disclosed
Full time
01 May 2026
Top Skills:
Data ManagementAnalyticsSalesforceAndroidConsultingTechnical SupportTroubleshootingWindowsBusiness IntelligencePerformance ManagementArticleCall HandlingCloudComplianceCustomer SatisfactionSaasSalesforceSlaTechnical SupportTroubleshooting
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Job Description
Download Resume Role Summary
As a Consultant in our Consulting team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You ll:
- Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards
- Develop solution using Salesforce configure and customization features.
- Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership
- Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function
- Builds knowledge in a sector by contributing to relevant firm initiatives and eminence, and/or by attending sector conferences
- Applies awareness of global trends to address client needs and enhance recommendations
- Understands the impact of emerging technologies on relevant functions and processes
Required Skills Experience
- 5 years of technical support or help desk experience.
- Experience of working on Salesforce or exposure to SaaS/cloud based applications.
- Clear spoken English and Hindi, active listening, empathy, and the ability to explain technical concepts to non technical users.
- Experience with Windows, Word and Excel and communication tools like Teams, Zoom.
- Strong written skills for clear ticket notes.
- Willingness to learn new releases quickly and adapt to evolving procedures.
Education - Any Graduate
Key Responsibilities
Answer inbound calls, chat, or email tickets promptly.
Gather clear, concise details about the issue (platform, steps taken).
Follow documented troubleshooting scripts to reproduce the reported problem.
Use available tools and knowledge base articles to identify root causes.
- Apply known fixes or work arounds based on your product knowledge.
- Verify with the customer that the issue is resolved before closing the case.
- When a problem cannot be solved at Tier 1, create a high quality escalation ticket for Tier 2 / 3:
- Meet or exceed SLA targets for response, resolution, and customer satisfaction (CSAT).
- Adhere to call handling best practices and compliance guidelines.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.