In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Determine areas of strength or Business Execution opportunity within defined scope of work
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management
• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate has to work in Night shift: IST 6.30pm to 3.30am and should be flexible as per the team''s requirement
• The candidate will be responsible for directly managing client queries, ensuring timely responses, and fostering strong relationships with both external and internal stakeholders, all while maintaining a clear focus on customer satisfaction and operational efficiency.
• Candidates are expected to demonstrate proficiency in AI tools and other emerging technologies to drive innovation and efficiency. This includes leveraging platforms like Microsoft Copilot, Agentspace, etc, to automate workflows, enhance decision-making, and deliver actionable insights.

Job Expectations:

• Manage client interactions to ensure a high level of satisfaction and resolve queries in a timely manner.
• Collaborate with internal teams to coordinate responses and ensure client needs are met efficiently.
• Experience in client relations or customer service is preferred, preferably in a U.S. market.