Role & responsibilities: :

• Excellent voice communication skills
• Basic computer proficiency
• Working knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
• Typing speed: Minimum 20 WPM with 80% accuracy
• Both-side transportation will be provided

Preferred Competencies

Customer Focus

• Strong customer service orientation
• Ownership mindset to follow up and ensure customer expectations are met

Communication Skills

• Ability to communicate thoughts clearly and in a well-structured manner
• Excellent live writing skills

Customer Interaction Skills

• Friendly, positive, and upbeat approach
• Ability to handle difficult or irate customers effectively
• Capability to set expectations and convey information professionally and positively

Problem-Solving Skills

• Proactively investigates customer needs and takes corrective action
• Effectively solves routine issues by gathering required information
• Applies a systematic approach to problem-solving

Interpersonal Skills

• Maintains a professional and positive demeanor
• Treats others with courtesy and respect
• Adaptable communication style to work effectively with diverse individuals

Key Responsibilities

• Deliver clear, polite, and professional written communication
• Escalate customer issues accurately and appropriately
• Maintain a positive and professional image of the organization
• Adhere to company policies, procedures, and departmental guidelines
• Accurately document contact topics and actions using Amazon tools
• Maintain email handle time while being friendly, informative, and solution-oriented
• Meet productivity and quality benchmarks consistently
• Identify trends, suggest improvements, and proactively seek solutions
• Demonstrate a strong sense of urgency in customer responses
• Perform additional duties as assigned

Please contact on below spoc and share updated resume:

1. Bhagya Sree: 9030095265

2.Shameem: 8328122887

3. Priyanka: 6281633884