We are looking for a skilled Associate Lead - Incident Management (SM2) to join our team at Microland Limited. The ideal candidate will have a strong background in incident management and be able to lead the team in managing and resolving incidents.

Roles and Responsibility

• Manage and resolve complex incidents, ensuring timely restoration of services and minimal impact on customers.


• Lead the incident management team, providing guidance and support to ensure effective incident resolution.


• Develop and implement incident management processes and procedures to improve efficiency and effectiveness.


• Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.


• Analyze incident trends and metrics to identify areas for improvement and optimize incident management processes.


• Ensure compliance with industry standards and best practices for incident management.

Job Requirements

• Strong knowledge of incident management principles, including incident lifecycle stages and key activities.


• Experience with incident management tools and technologies, such as ticketing systems and service management platforms.


• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.


• Strong problem-solving and analytical skills, with the ability to analyze complex problems and develop creative solutions.


• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.


• Strong leadership and team management skills, with the ability to motivate and guide team members to achieve their goals.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.