Associate Business Consultant-Contractual
Bravura Solutions
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Keywords
Job Description
- First line of support for clients’ cloud-based advice technology needs.
- Manage and maintain user access across platforms including AdviceOS, Digital, and InvestmentLink, including provisioning, deactivation, roles, and permissions in line with security policies
- Support onboarding and offboarding of client users across supported platforms
- Produce and maintain monthly user activity and access reports for management, ensuring accuracy and meaningful insights
- Troubleshoot basic technical and system issues, escalating complex matters to Level 2/technical teams as required
- Log, track, and manage all incidents and service requests through the ticketing system, ensuring tickets are updated with clear notes and resolution details
- Respond to all enquiries within agreed SLAs
- Follow established procedures while identifying issues, trends, and opportunities for improvement
- Assist in identifying recurring issues and contribute to continuous improvement initiatives
- Provide user guidance, support, and basic training on system functionality, including contributing to training materials where required
- Liaise with internal teams to ensure timely resolution of issues and a positive client experience
- Capture product enhancement opportunities and collaborate with internal stakeholders to support implementation
- Build and maintain a comprehensive knowledge base, including documentation of known issues and their resolutions
- Have a passion for customer service, a positive attitude, and an eye for detail
- Excellent verbal and written communication skills to adapt to technical and non-technical audiences.
- Exceptional organisational and time management skills; the ability to appropriately prioritise and avoid mismanaging workflow.
- Ability to work well under pressure.
- Be a team player, with the ability to take ownership of assigned tasks.
- Ability to engage with clients at a senior level to deliver successful commercial arrangements.
- Ability to articulate the value proposition of Midwinter products.
- Negotiation and dispute resolutions skills.
- Experience in a business or technology consulting company or as part of a Change/Technology team in retail financial services preferred.
- Midwinter AdviceOS or Digital platform experience preferred
- Understanding of the wealth management/financial planning industry
- Tertiary or professional qualification in IT/Computer Science. ITIL (desirable)
- Experience with customer service and relationship management.
- If you hold or are studying towards your RG146 (Diploma in Financial Planning) this is also advantageous.
- Exposure to Echo database and Snowflake is advantageous
- Competitive salary and employee benefits scheme.
- Flexible working hours, we value work-life balance.
- Maternity/ Parental (including secondary) leave policy.
- A cab facility is available in Delhi/NCR.
- Meal facility available
- Free Medical Insurance
About The Company
Bravura Solutions
At Bravura, software is at the heart of everything we do. We develop innovative technology solutions that power the world’s leading financial institutions. We are driven by our corporate purpose – to make our customers successful. We do this by developing innovative cutting-edge software solutions that become the vital administration engine powering businesses across the wealth management and funds administration sectors. At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, faced-paced and flexible environment. Collaborate, learn and grow alongside some of the most experienced people in the industry and influence how we help power the world’s financial institutions for today and tomorrow. Belong to a globally connected community of over 1,300 people in 12 offices across 8 countries. Be inspired alongside friendly, supportive people who genuinely care about each other. Learn from some of the industry’s best and most experienced minds, who’ll support you to achieve great things. Be guided by approachable leaders who listen and value your ideas.
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