Job Title: Associate Business Analyst - Business Analysis + Logistics Primary

Skills :

• 1+ years of experience in logistics, supply chain, or operations support roles
• Strong data entry and data management skills with high attention to detail Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)
• Hands-on experience working with Transportation Management Systems (TMS) or similar tools
• Ability to manage operational workflows, shipment tracking, and load coordination
• Good understanding of logistics processes including shipment planning, scheduling, and execution Strong communication skills (written and verbal) to interact with customers and internal teams
• Experience supporting US/UK customers and ability to work in EU/UK time zones Proactive, self-motivated, and able to work in a fast-paced operational environment Ability to handle multiple tasks and prioritize effectively Desirable

Skills :

• Strong stakeholder coordination and customer handling skills Ability to proactively identify issues and provide resolution or escalation
• Experience in exception handling and operational troubleshooting Good analytical thinking and reporting skills
• Ability to conduct basic system/process training for internal/external stakeholders Knowledge of standard operating procedures (SOP) creation and documentation

Good to Have:

• Prior experience in Logistics / Supply Chain / Transportation domain
• Exposure to EDI concepts and formats such as X12, XML, Flat Files Familiarity with load boards, shipment tracking tools, and reporting dashboards Knowledge of process improvement methodologies

Responsibilities :

• Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
• Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
• Schedule pickup and delivery appointments with customers and receivers
• Handle data entry, load creation, and updates within logistics systems
• Perform exception management, resolving both standard and knowledge-based issues proactively
• Communicate effectively with customers via email and phone, providing timely and professional updates
• Facilitate customer calls, provide shipment status updates, and proactively address potential risks
• Maintain, document, and improve Standard Operating Procedures (SOPs)
• Generate, validate, and distribute operational reports (daily/weekly/monthly)
• Perform reconciliation of shipment and operational data across reports and systems
• Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
• Support training sessions for customers or internal teams on systems and processes
• Identify opportunities for process improvement, cost savings, and efficiency enhancements
• Act as a support resource for team members and contribute to overall team performance
• Ensure adherence to defined SLAs and operational metrics

Please share profiles to narni.sarath@yash.com