Role Purpose

Responsible for managing New Process Implementation and increasing sourcing through YONO platform.

Role Accountability

Drive Key Projects to enhance productivity of SBI Card Banca Channel

1. Design program and journey in consultation with Sales team and Get Legal, Compliance and Infosec approvals on the journey
2. Lead detailed preparation and walk through of BRD to SBI IT and SBI Card IT, resolve all queries and incorporate feedback
3. Get project prioritized for development in SBI and SBI Card, conduct effective UAT and other testing and get all bugs rectified followed by preparing and driving a structured launch plan and conducting a Pilot Launch+A1 to take learning
4. Oversee final launch, look out for any issue or challenges and publish metrics of success
5. Ensuring 1 lac cards from YONO/INB E2E Journey and 5 lac cards from Branch Journey

Bank Stakeholder Management

1. Work in coordination with YONO Business, YONO IT, SBI Compliance, SBI Analytics & Special project team to get the desired projects designed, approved and implemented.
2. Leading the Customer Service Effort by managing Customer Service Escalation including hand deliveries

Operating Rhythm

1. Chart out a detailed Project Plan with Timelines, support required etc.
2. Publish reports for performance tracking and conduct required training sessions for the Sales & bank teams to achieve higher productivity.

Support to Circle Sales Team

1. Provide continuous support to Circle Sales team on their circle requirements and ensure quick resolution for IT related issues raised by Sales team

Represent SBI Card in P Review, Conference, Strategy Meets, Governing Council

1. Represent SBI Card in various P-Review, CENMAC and Circle review meets, Project review, Strategy Meet, prepare MOM / Action items from these meetings and get them actioned upon
2. Ensure adherence to the regulatory framework and law of the land in all operations

Driving new initiatives between SBI and SBI card

1. Lead design and implementation of any digital initiatives involving integration between SBI and SBI card IT systems
2. Keep a watch on industry best practices for new tools/government guidelines and benchmark existing process and build new process basis any new development in industry
3. Ensure process documentation and compliance adherence

Training and Development

1. 16. Design training manuals for all India training for SBIC and SBI.
2. 17. Lead All India Sales Training.A1

Measures of Success

1. Timely and accurate implementation of YONO system changes
2. Voice of customers (Leadership)
3. Smooth Operations of existing program
4. Process Adherence as per MOU
5. Enhancement in channel penetration.

Technical Skills / Experience / Certifications

1. Experience in IT project management
2. Knowledge of application processing
3. Understanding of application approval process
4. Awareness of bank branch operations

Competencies critical to the role

1. Customer Orientation
2. Stakeholder Management
3. Analytical Ability
4. Problem Solving Skills

Qualification

Graduation in any discipline

Preferred Industry

FSI